Information on our in-store and online returns.

<main id="isPasted" style="box-sizing: inherit; display: block; overflow-wrap: break-word; color: rgb(22, 22, 22); font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: medium; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Firstly, have your order number on hand - This can be found on the top of your order confirmation email or in &apos;order details&apos; if you&apos;re using the LSKD app!&#xA0; Your order number will look like this -&#xA0;#XXXXXX or #USXXXXX Then, you can walk into a LSKD retail store or click the link below to access our super-easy online return platform:<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://lskd.loopreturns.com/?ref=isp_rel_no_match#/" style="box-sizing: border-box; background: transparent; color: rgb(31, 31, 31); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; position: relative; border-bottom: none; display: inline-block;" title="https://lskd.loopreturns.com/#/">Start A Return</a><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Or for order numbers starting with #US, click below:<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://lskdus.loopreturns.com/?ref=isp_rel_no_match#/" style="box-sizing: border-box; background: transparent; color: rgb(31, 31, 31); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; position: relative; border-bottom: none; display: inline-block;" title="https://lskdus.loopreturns.com/#/">Start A #US Return</a> <p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Started your return online, now what?<ul style="list-style-type: circle;"><li style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 14px; line-height: 24px; margin-top: 0px; margin-right: 0px; margin-bottom: 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x1F4E6; Package up the gear you&apos;re sending back - If you have the bag it was sent it, it is resealable. If not, no worries - you can use an bag, including a grocery bag (just make sure the ends are all securely taped up &#x1F609;)</li><li style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 14px; line-height: 24px; margin-top: 0px; margin-right: 0px; margin-bottom: 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x1F5A8;&#xFE0F; Print off your returns label - You should be able to download this once you get to the confirmation page in our returns portal. If not, it will be emailed to you as well. (If you still can&apos;t find it, just get in <a href="https://www.lskd.co/pages/contact-us" target="_blank" rel="noopener noreferrer">touch with us!</a>) - If you don&apos;t have a printer, Aus Post can scan the label from your phone and print it off at the post office.</li><li style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 14px; line-height: 24px; margin-top: 0px; margin-right: 0px; margin-bottom: 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x1F4EA; Drop your return off at the post office&#xA0; - Once your package/return label has been scanned and the tracking has updated to say it&apos;s on its way back to us, your refund, exchange or store credit will be processed! If you selected an <a href="https://lskd-au.gorgias.help/en-US/what-is-an-instant-refund-349183" target="_blank" rel="noopener noreferrer">&apos;Instant Return&apos;</a>, your refund or exchange will be processed immediately after you&apos;ve lodged your return.&#xA0;</li></ul></main>

HOW DO I START A RETURN?

Information on LSKD’s returns policy, eligibility, and return timeframes.

<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 25px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">You have up to 30 days to return your gear for a refund and 60 days for an exchange or store credit!&#xA0;<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 25px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">All products returned need to be in original condition, unwashed, unworn with tags still attached (hats will need to be returned inside a box to avoid damage, running vests must be returned with all water bottles unused and unopened, with protective film intact).&#xA0; For health &amp; hygiene reasons, products such as&#xA0;underwear, socks, jocks, towels and drink bottles are not able to be returned. If any product you have received is damaged or faulty, flick us an email to&#xA0;<a href="mailto:yourfriends@lskd.co">yourfriends@lskd.co</a> so we can find a solution for you! In your email, please include: - Your order number - Photos of the fault/damage - PO number (5 digit batch code located either on the care label, inside the left pocket of your leggings or inside the left cup of your bra).<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 25px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">Received a gift with purchase?&#xA0;If you return all or part of your order for a refund, you will need to send back the gift in the same condition as above. For any reason the gift isn&#x2019;t returned, we may deduct the full retail cost of the item from your refund.&#xA0;<p id="isPasted" style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">*Exchanges on returns are currently only available for our community located in Australia, New Zealand, &#xA0;the United States, Singapore, Canada and the UK.

RETURNS POLICY INFO

Information on returning or refunding LSKD Gift Cards.

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Gift cards are non-returnable and cannot be refunded for cash.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Gifted an AU Gift Card and shopping in NZ, or visa versa?<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;Get in touch with our Community Experience Team&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://www.lskd.co/pages/contact-us" rel="noopener noreferrer" target="_blank">here</a> and we&apos;ll help you to convert it!

CAN I RETURN A GIFT CARD?

Information on how to return or exchange your gifted item/s

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Size not quite right? Not really your vibe? You can absolutely return a gift!&#xA0; Start a gift return <a class="fr-strong" href="https://lskd.loopreturns.com/#/gift">here</a>.&#xA0; Don&apos;t have the order number or postcode? Fill out our gift returns form <a class="fr-strong" href="https://lskd.loopreturns.com/#/gift">here</a>. &#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Don&apos;t worry! The person who purchased this item/s for you won&apos;t be notified! <span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">**Normal returns policy applies - items must be in unworn and unused condition. Returns window is 30 days from the delivery date for a refund and 60 days for a store credit or exchange. &#xA0;

CAN I RETURN A GIFT?

<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted">Sure do! Click <a href="http://lskd.loop.gift" target="_blank" rel="noopener noreferrer">here</a> to create your gift receipt.&#xA0;

DO YOU PROVIDE GIFT RECEIPTS?

Information on our return policy for sale items

Unless stated on the product page, or in the return details for that particular promotion, generally sale items will still have the same epic return options as normal &#x1F64C; &#xA0;Please be sure to check if the items were final sale as there are restrictions to returning these items.&#xA0;Promotions like our Trust Us Pack campaign will have changes to return options.&#xA0;&#xA0;

CAN I RETURN GEAR THAT I BOUGHT ON SALE?

Information on where to find your return label

The labels can be sneaky and fall into your email&apos;s spam/junk folder. Have a look in there and reach out to our CX team <a href="https://www.lskd.co/pages/contact-us" target="_blank" rel="noopener noreferrer">here</a> if you still can&apos;t find it or need some extra help!&#xA0;

I PROCESSED MY RETURN BUT DIDN'T RECEIVE MY RETURN LABEL?

Information on the shipping label for your returns

Yep! Any of our community members living in our free returns zone (AUS, NZ, USA, UK, CA and SG) will receive a prepaid return label, generated directly through our returns portal.&#xA0;If you&apos;re outside of these countries, we&apos;ll still generate the return labels for you. A Return Shipping Fee, shown on the confirmation page, will cover the cost of this label and will be deducted from your refund or credit.&#xA0;

DO I GET A PREPAID RETURN LABEL SENT TO ME WITH MY RETURN?

Information on how to return your items from multiple orders

<main id="isPasted" style="box-sizing: inherit; display: block; overflow-wrap: break-word; color: rgb(22, 22, 22); font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: medium; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Each return must be sent back in a separate bag, using the individual return label we&#x2019;ve provided.<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The reason for this is because our system automatically recognises return labels and processes the return/exchange for that order. Popping multiple returns from different orders into the same bag, means our system won&apos;t recognise all of the orders!&#xA0;<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If multiple of your orders were delivered to you in one package, you&apos;re welcome to use any bag to return the seperate orders - even a grocery bag! Just make sure all ends are securely taped up!&#xA0;</main>

CAN I RETURN MULTIPLE ORDERS IN ONE PACKAGE?

LSKD AU

GENERAL RETURN INFO

RETURNS & EXCHANGES

The boring sh*t

Full Terms & Conditions

Can I buy a Trust Us Pack in store?

Can I buy other LSKD gear when I order a Trust Us Pack?

If I order 2 or more packs will they be in the same box or separate?

If I buy two will I get the same thing in both?

Buying a Trust Us Pack

What if I am different sizes for top & bottom?

Can I choose what sizes I get?

What happens if it doesn't fit?

Choosing the right size

Can I use a discount code?

Can I redeem rewards points on my Trust Us Pack?

Can I add a Free Gift with Purchase (GWP) to my Trust Us Pack order?

Discounts & Rewards Points

Whats in the Trust Us Pack?

Can I choose the items?

Will there be exclusive styles in there?

Will there be active wear in them?

What's in the pack?

What if I don't like what I got?

Can I exchange individual items?

Can I return to my local LSKD Retail Store?

Returns & Exchanges

Help! I picked the wrong size, can I make a change?

I f*cked up my order! How do I cancel it?

Change & Cancel Options

What payment options are there for Trust Us Packs?

Payment Options

How long will it take to get my order?

I ordered 2 Trust Us Packs but only received one?

I chose Next Day Metro Shipping why hasn't my order shipped yet?

Shipping & Dispatch

TRUST US PACKS

IS EVERYTHING ON SALE?

HOW LONG IS THE SALE FOR?

CAN I SHOP THE SALE IN-STORE?

HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?

DO I NEED A CODE FOR THE SALE?

CAN I STACK MY DISCOUNT CODES ON TOP OF SALE ITEMS?

CAN I USE MY LSKD REWARDS POINTS DURING THE SALE?

THE BORING SH*T

APP SALE

CAN I EXCHANGE?

CAN I EXCHANGE AN EXCHANGE?

ARE MY EXCHANGE ITEM(S) HELD FOR ME?

OPTED FOR A STORE CREDIT?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SAY IT'S OUT OF STOCK BUT IT'S AVAILABLE ON THE WEBSITE?

'SHOP NOW WITH $X' INFO

EXCHANGES & STORE CREDITS

WHAT IS AN INSTANT RETURN/EXCHANGE?

WHY DO I NEED TO PROVIDE MY CREDIT CARD INFO?

I WANT TO KEEP MY ORIGINAL ITEM?

I HAVEN'T SENT MY RETURN BACK WITHIN 14 DAYS?

CAN I GET BLOCKED FROM INSTANT EXCHANGES?

INSTANT RETURNS

CAN I GET A REFUND?

WHEN WILL I RECEIVE MY REFUND?

I PAID WITH A GIFT CARD/STORE CREDIT?

I USED MORE THAN ONE PAYMENT METHOD?

HOW DO REFUNDS WORK WITH BUY NOW PAY LATER SERVICES?

I HAVEN'T GOT MY REFUND?

REFUNDS

CAN I RETURN MY IN STORE PURCHASE ONLINE?

CAN I RETURN MY ONLINE PURCHASES IN STORE?

DO I NEED A RECEIPT?

IN STORE RETURNS

HOW MUCH IS SHIPPING?

WHAT ABOUT CUSTOMS FEES?

SHIPPING COSTS

WHERE DO YOU SHIP FROM?

HOW LONG UNTIL MY ORDER IS SHIPPED?

AUSTRALIA POST HAS LOST MY ORDER?

MY TRACKING HAS NOT UPDATED?

DO YOU SHIP SAME DAY?

WHY WAS MY ORDER RETURNED TO SENDER?

MANAGING YOUR DELIVERY

GENERAL SHIPPING INFO

DO YOU OFFER CLICK & COLLECT?

HOW DOES CLICK & COLLECT WORK?

CAN SOMEONE ELSE PICK UP MY CLICK & COLLECT?

WHEN WILL MY CLICK & COLLECT BE READY?

CLICK & COLLECT

DO YOU DELIVER TO PO BOXES AND PARCEL LOCKERS?

HOW LONG DOES SHIPPING TAKE?

DO I NEED TO SIGN FOR MY ORDER?

MY TRACKING SAYS DELIVERED BUT I DON'T HAVE MY ORDER?

DELIVERY

SHIPPING / CLICK & COLLECT

HOW DO I JOIN CLUB LSKD?

HOW DO I KNOW WHAT PERKS I GET ACCESS TO?

DO I GET A BIRTHDAY REWARD?

GETTING STARTED WITH CLUB LSKD

HOW DO I REDEEM POINTS?

CAN I REDEEM MY POINTS IN STORE?

USING & REDEEMING POINTS

HOW DO I EARN POINTS?

I MADE AN ORDER BEOFRE I CREATED AN ACCOUNT, WHERE ARE MY POINTS?

I FORGOT TO LOG IN WHEN I PLACED MY ORDER

IF I RETURN ITEMS FOR A REFUND, WILL I GET MY POINTS BACK?

EARNING POINTS

HOW DO I KNOW WHAT TIER I'M IN?

DOES MY TIER STATUS EXPIRE?

TIER STATUS

DO MY POINTS EXPIRE?

CAN I TRANSFER POINTS TO SOMEONE ELSE?

MY POINTS DISAPPEARED

CAN I COMBINE POINTS FROM MY 2 EMAIL ADDRESSES?

I'VE CHANGED MY EMAIL ADDRESS, CAN I TRANSFER POINTS?

CLUB LSKD TERMS & CONDITIONS

HOW DO I DOWNLOAD THE WALLET PASS?

POINTS ISSUES & TROUBLESHOOTING

CLUB LSKD REWARDS

HOW LONG ARE GIFT CARDS VALID FOR?

DO YOU OFFER PHYSICAL GIFT CARDS?

WHEN WILL I RECEIVE MY GIFT CARD?

HOW DO I REDEEM MY GIFT CARD?

CAN I APPLY MULTIPLE GIFT CARDS AT CHECKOUT?

HOW DO I USE MY ULTIMATE EGIFT CARD IN STORE?

HOW DO I USE MY ULTIMATE GIFT CARD ONLINE?

CAN I EXCHANGE MY ULTIMATE GIFT CARD FOR AN LSKD ONE?

HOW DO I CHECK MY GIFT CARD BALANCE?

I CAN'T FIND MY STORE CREDIT OR GIFT CARD?

GIFT CARDS

WHAT PAYMENT METHODS ARE AVAILABLE?

CAN I USE MORE THAN ONE PAYMENT TYPE?

CAN I PAY WHEN I PICK UP MY CLICK & COLLECT?

CAN I CHANGE MY PAYMENT METHOD?

MY DEBIT/CREDIT CARD ISN'T PROCESSING?

PAYMENTS

PAYMENT

CAN I CANCEL MY ORDER?

I ORDERED THE WRONG SIZE, CAN I CHANGE IT?

MY LSKD APP ISN'T WORKING

ORDER ASSISTANCE

ORDERS & PAYMENT

GIFT WITH PURCHASE INFO

I'M HAVING ISSUES APPLYING FOR A FITNESS PARTNERSHIP

GENERAL DISCOUNT CODE INFO

MY DISCOUNT CODE ISN'T APPLYING?

2 FOR X DEALS

MY LSKD REWARDS POINTS AREN'T WORKING?

DISCOUNT CODES

PROMOTIONS

CAN I PUT AN ITEM ON HOLD?

CAN I USE MY LSKD REWARDS POINTS IN STORE?

CAN I RETURN MY IN STORE PURCHASES ONLINE?

STORE LOCATIONS

WHAT TIME CAN I START LINING UP?

WOMEN'S LEGGINGS SWAP DETAILS

MEN'S SHORT SWAP DETAILS

WILL YOU HAVE PEOPLE MONITORING THE QUEUE?

I DON'T LIKE CROWDS, SHOULD I COME ANOTHER DAY TO AVOID THEM?

ARE THE EVENTS PRAM/KID FRIENDLY?

IF AN ITEM IS SOLD OUT IN-STORE, CAN THE TEAM PLACE AN ORDER FOR ME WITH THE STOCK ONLINE?