How do I lodge a return online?
First, You’ll need your order number....
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General Return Info
Can I return items?
Your gear can be returned within....
Can I return a gift card?
Gift cards are non-returnable and cannot be refunded for cash. Something not right? Get in contact with our Community Experience Team here.
Can I return a YouPay order?
YouPay orders can be returned for a store....
Can I return a gift?
Size not quite right? Not really your vibe....
Do you provide gift receipts?
Sure do! Click here to create your gift receipt.
Can I return gear that I bought on sale?
Unless stated on the product page, or in the return deets for that particular promo, generally sale items will still have the same epic return options as normal 🙌. Please be sure to check if the items were final sale as there are restrictions to ret
What is the returns process?
First up lodge your return herePackage up the gear you're sending back If you have the bag it was sent in, it is resealable. If not, no worries - you can use any bag, including a grocery bag. Just make sure the ends are all securely taped up 🙏 Prin
I processed my return but didn't get a returns label?
Eeeep, not to worry, legend. The labels can be sneaky and fall into your email's spam/junk folder. Have a look in there and reach out to our CX team if you still can't find it or need some extra help!
Do I get a Prepaid Return Label sent to me with my return?
Yep! Any of our community members living in AUS, NZ, USA, UK, CA and SG will get prepaid return labels for their returns. If you're outside of those countries, you'll have to grab your own and ship it back our way! Reach out if you any other Q's abou