LSKD AU

Frequently Asked Questions. Returns & Exchanges. Shipping/Click & Collect. Club LSKD Rewards & Perks. Orders & Payments. Promotions. LSKD Retail Stores. Products & Sizing

LSKD AU FAQs

WHAT'S THE BLACK FRIDAY DISCOUNT?

WHEN DOES THE SALE START/END?

WILL THERE BE A DISPATCH DELAY?

WILL MY CART & WISHLIST BE CLEARED BEFORE THE SALE?

CAN I MAKE CHANGES TO MY ORDER?

I DIDN'T GET A CONFIRMATION EMAIL?

WHY ISN'T EVERYTHING 70% OFF?

I'M NEW TO LSKD, HOW DO I KNOW WHAT SIZE I AM?

CAN I RETURN OR EXCHANGE SALE ITEMS?

WHERE IS MY ORDER?

CAN I REDEEM A DISCOUNT CODE OR REWARD POINTS?

WILL I EARN CLUB LSKD REWARDS POINTS FOR SALE ITEMS?

WILL THE SALE BE ON IN STORES?

WHAT'S THE QUICKEST WAY TO CHECKOUT?

WHEN I ADD AN ITEM TO MY CART, IS IT RESERVED?

CAN I STILL CLICK & COLLECT DURING BLACK FRIDAY?

THE BORING SH*T - T&C's

BLACK FRIDAY 26'

RETURNS POLICY INFO

HOW LONG DOES SHIPPING TAKE?

WHY HAVE I RECEIVED MULTIPLE TRACKING NOTIFICATIONS?

HOW MUCH IS SHIPPING?

HOW DO I START A RETURN?

CAN I GET A REFUND?

CAN I RETURN GEAR THAT I BOUGHT ON SALE?

HOW DO I REDEEM POINTS?

TOP FAQ'S

CAN I RETURN A GIFT CARD?

CAN I RETURN A GIFT?

DO YOU PROVIDE GIFT RECEIPTS?

I PROCESSED MY RETURN BUT DIDN'T RECEIVE MY RETURN LABEL?

DO I GET A PREPAID RETURN LABEL SENT TO ME WITH MY RETURN?

CAN I RETURN MULTIPLE ORDERS IN ONE PACKAGE?

GENERAL RETURN INFO

CAN I EXCHANGE?

CAN I EXCHANGE AN EXCHANGE?

ARE MY EXCHANGE ITEM(S) HELD FOR ME?

OPTED FOR A STORE CREDIT?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SAY IT'S OUT OF STOCK BUT IT'S AVAILABLE ON THE WEBSITE?

'SHOP NOW WITH $X' INFO

EXCHANGES & STORE CREDITS

WHAT IS AN INSTANT RETURN/EXCHANGE?

WHY DO I NEED TO PROVIDE MY CREDIT CARD INFO?

I WANT TO KEEP MY ORIGINAL ITEM?

I HAVEN'T SENT MY RETURN BACK WITHIN 14 DAYS?

CAN I GET BLOCKED FROM INSTANT RETURNS?

INSTANT RETURNS

WHEN WILL I RECEIVE MY REFUND?

I PAID WITH A GIFT CARD/STORE CREDIT?

I USED MORE THAN ONE PAYMENT METHOD?

HOW DO REFUNDS WORK WITH BUY NOW PAY LATER SERVICES?

I HAVEN'T GOT MY REFUND?

REFUNDS

CAN I RETURN MY IN STORE PURCHASE ONLINE?

CAN I RETURN MY ONLINE PURCHASES IN STORE?

DO I NEED A RECEIPT?

IN STORE RETURNS

RETURNS & EXCHANGES

WHAT ABOUT CUSTOMS FEES?

SHIPPING COSTS

WHERE DO YOU SHIP FROM?

HOW LONG UNTIL MY ORDER IS SHIPPED?

AUSTRALIA POST HAS LOST MY ORDER?

MY TRACKING HAS NOT UPDATED?

DO YOU SHIP SAME DAY?

WHY WAS MY ORDER RETURNED TO SENDER?

GENERAL SHIPPING INFO

DO YOU OFFER CLICK & COLLECT?

HOW DOES CLICK & COLLECT WORK?

CAN SOMEONE ELSE PICK UP MY CLICK & COLLECT?

WHEN WILL MY CLICK & COLLECT BE READY?

CLICK & COLLECT

DO YOU DELIVER TO PO BOXES AND PARCEL LOCKERS?

DO I NEED TO SIGN FOR MY ORDER?

MY TRACKING SAYS DELIVERED BUT I DON'T HAVE MY ORDER?

MANAGING YOUR DELIVERY

DELIVERY

SHIPPING / CLICK & COLLECT

HOW DO I JOIN CLUB LSKD?

HOW DO I KNOW WHAT PERKS I GET ACCESS TO?

DO I GET A BIRTHDAY REWARD?

GETTING STARTED WITH CLUB LSKD

CAN I REDEEM MY POINTS IN STORE?

USING & REDEEMING POINTS

HOW DO I EARN POINTS?

I MADE AN ORDER BEOFRE I CREATED AN ACCOUNT, WHERE ARE MY POINTS?

I FORGOT TO LOG IN WHEN I PLACED MY ORDER

IF I RETURN ITEMS FOR A REFUND, WILL I GET MY POINTS BACK?

EARNING POINTS

HOW DO I KNOW WHAT TIER I'M IN?

DOES MY TIER STATUS EXPIRE?

TIER STATUS

DO MY POINTS EXPIRE?

CAN I TRANSFER POINTS TO SOMEONE ELSE?

MY POINTS DISAPPEARED

CAN I COMBINE POINTS FROM MY 2 EMAIL ADDRESSES?

I'VE CHANGED MY EMAIL ADDRESS, CAN I TRANSFER POINTS?

CLUB LSKD TERMS & CONDITIONS

HOW DO I DOWNLOAD THE WALLET PASS?

POINTS ISSUES & TROUBLESHOOTING

CLUB LSKD REWARDS

HOW LONG ARE GIFT CARDS VALID FOR?

DO YOU OFFER PHYSICAL GIFT CARDS?

WHEN WILL I RECEIVE MY GIFT CARD?

HOW DO I REDEEM MY GIFT CARD?

CAN I APPLY MULTIPLE GIFT CARDS AT CHECKOUT?

HOW DO I USE MY ULTIMATE EGIFT CARD IN STORE?

HOW DO I USE MY ULTIMATE GIFT CARD ONLINE?

CAN I EXCHANGE MY ULTIMATE GIFT CARD FOR AN LSKD ONE?

HOW DO I CHECK MY GIFT CARD BALANCE?

I CAN'T FIND MY STORE CREDIT OR GIFT CARD?

GIFT CARDS

WHAT PAYMENT METHODS ARE AVAILABLE?

CAN I USE MORE THAN ONE PAYMENT TYPE?

CAN I PAY WHEN I PICK UP MY CLICK & COLLECT?

CAN I CHANGE MY PAYMENT METHOD?

MY DEBIT/CREDIT CARD ISN'T PROCESSING?

PAYMENTS

PAYMENT

CAN I CANCEL MY ORDER?

I ORDERED THE WRONG SIZE, CAN I CHANGE IT?

MY LSKD APP ISN'T WORKING

MY ORDERS BEEN FLAGGED AS FRAUD?

ORDER ASSISTANCE

ORDERS & PAYMENT

GIFT WITH PURCHASE INFO

I'M HAVING ISSUES APPLYING FOR A FITNESS PARTNERSHIP

GENERAL DISCOUNT CODE INFO

MY DISCOUNT CODE ISN'T APPLYING?

2 FOR X DEALS

MY LSKD REWARDS POINTS AREN'T WORKING?

DISCOUNT CODES

PROMOTIONS

CAN I PUT AN ITEM ON HOLD?

CAN I USE MY LSKD REWARDS POINTS IN STORE?

CAN I RETURN MY IN STORE PURCHASES ONLINE?

STORE LOCATIONS

WHAT TIME CAN I START LINING UP?

WOMEN'S LEGGINGS SWAP DETAILS

MEN'S SHORT SWAP DETAILS

WILL YOU HAVE PEOPLE MONITORING THE QUEUE?

I DON'T LIKE CROWDS, SHOULD I COME ANOTHER DAY TO AVOID THEM?

ARE THE EVENTS PRAM/KID FRIENDLY?

IF AN ITEM IS SOLD OUT IN-STORE, CAN THE TEAM PLACE AN ORDER FOR ME WITH THE STOCK ONLINE?

WILL THE EXCLUSIVE PRODUCT BE AVAILABLE AFTER OPENING DAY?

LSKD NEW STORE OPENINGS

LSKD RETAIL STORES

WHAT SHOULD I DO IF MY PRODUCT IS FAULT OR DAMAGED?

CARE INSTRUCTIONS?

WHAT ARE THE DIFFERENCES BETWEEN OUR WOMEN'S LEGGINGS/SHORTS

DO LSKD PRODUCTS CONTAIN PFAS OR BFAS?

WHAT SIZE DO I BUY IN UNISEX?

MEN'S TOP SIZE GUIDE

MEN'S BOTTOMS SIZE GUIDE

BRA SIZE GUIDE

WOMEN'S TOPS SIZE GUIDE

WOMEN'S BOTTOMS SIZE GUIDE

LEGGINGS INSEAM MEASUREMENTS

SIZING

PRODUCTS & SIZING

WHAT IS BRAND PAY?

WHO CAN JOIN?

DO I NEED A PUBLIC PROFILE?

CAN I JOIN OUTSIDE OF AUSTRALIA?

GETTING STARTED

WHAT KIND OF CONTENT CAN I POST?

WHAT TYPE OF CONTENT IS ELIGIBLE?

CAN I USE OLD PHOTOS OR VIDEOS?

CAN I REPOST SOMEONE ELSES CONTENT?

DO I HAVE TO WEAR LSKD?

CAN I POST EVERYDAY?

CAN I DELETE MY POST AFTER IT'S BEEN APPROVED?

WHY WASN'T MY CONTENT APPROVED?

WILL LSKD USE MY CONTENT?

ALL THINGS CONTENT CREATION

DOES EVERY POST GET A REWARD?

HOW DO I GET REWARDED?

WHAT CAN I REDEEM MY REWARDS FOR?

HOW LONG DOES IT TAKE FOR MY CONTENT TO BE REVIEWED?

WHEN WILL MY REWARDS APPEAR IN MY BRAND PAY ACCOUNT?

HOW DO I REDEEM REWARDS?

IS THERE A LIMIT TO HOW MUCH I CAN EARN?

CAN I EARN REWARDS ON CONTENT I'VE ALREADY BEEN PAID FOR BY LSKD?

HOW DO I USE MY LSKD GIFTCARD ONCE REDEEMED?

REWARDS & REDEMPTION

WHO DO I CONTACT IF I HAVE A QUESTION?

SUPPORT

BRANDPAY

IS THE BLACK FRIDAY SALE ON THE APP OR WEBSITE?

Everywhere! 🙌Shop our epic Black Friday Sale on the app, website, and in-store 💃

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