Information on our 30-minute editing window and how to cancel your order

<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If it&apos;s within the first 30 minutes of placing your order, you can cancel your order via your order confirmation webpage. You can also cancel your order via the ink in your order confirmation email.&#xA0; If it&apos;s been over 30 minutes since your order was placed, reach out to our Community Experience Team with your order number and we&apos;ll see what we can do! We have to beat the DC Ninjas to it before they start packing!&#xA0; <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"> <a class="fr-strong" href="https://www.lskd.co/pages/contact-us" rel="noopener noreferrer" target="_blank">Contact Us Here</a>&#xA0;

CAN I CANCEL MY ORDER?

Information on our 30-minute editing window and how to make changes to your order after that time frame

<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;" id="isPasted">If it&apos;s within the first 30 minutes of placing your order, you can edit your order via the order confirmation webpage. You can also edit your order via the ink in your order confirmation email.&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If it&apos;s passed the initial 30 minutes, your order hasn&apos;t been packed/shipped and the size you are after is available, contact our Community Experience Team with your order number +&#xA0;the item &amp; size you&apos;re after.&#xA0;If we can get to your order before our DC ninjas do, we&apos;ll update this for you! <a href="https://www.lskd.co/pages/contact-us" rel="noopener noreferrer" target="_blank">Contact Us</a> * Keep in mind that during our big sale periods, we have limited flexibility to edit orders.&#xA0;

I ORDERED THE WRONG SIZE, CAN I CHANGE IT?

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Let&apos;s run through some ways to troubleshoot &#x1F447;&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Ways to fix (iOS + Android)&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">1. Force quit and reopen&#xA0; <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">2. Delete and re-download<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Community still experiencing problems (Android)&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">1. Go to Device Settings --&gt; Apps --&gt; Find the LSKD App --&gt; Select Clear Storage&#xA0; <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">2. Delete and Reinstall the App&#xA0; <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Still not working?&#xA0; <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please take a screen record and reach out to our Community Experience Team <a class="fr-strong" href="https://www.lskd.co/pages/contact-us" rel="noopener noreferrer" target="_blank">here</a>!

MY LSKD APP ISN'T WORKING

We take the security of our community seriously. We monitor transactions to protect our community from unauthorized card use, identity theft and Fake Tracking ID Fraud.&#xA0; An order may be flagged for automated review for a variety of reasons including:&#xA0;<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Billing &amp; Delivery Mismatches:&#xA0;Significant differences between where the order was placed and the delivery address</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Multiple Payment Attempts:&#xA0;Several failed attempts to process a payment before a successful checkout</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">High-Value Orders:&#xA0;Large or unusually high-dollar transactions that require a manual security check&#xA0;</li><li style="text-align: left; font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Pattern Matching:&#xA0;The transaction shares characteristics with previously identified fraudulent orders </li></ul>What happens next?If your order is flagged, our Community Experience team will reach out to you directly. To protect your account, the following steps may be taken:<ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Order Paused:&#xA0;Your order may be temporarily placed on hold while we verify your details&#xA0;</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Additional Verification:&#xA0;We may request further confirmation or payment verification to ensure the order is legitimate&#xA0;</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Return Policy Limitations:&#xA0;Flagged accounts or orders will face stricter guidelines during the returns process. This includes extra verification steps, sighting of the product before the return outcome is issued and complete exclusion from our Instant Returns (instant refund and exchanges) program.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Order Cancellation:&#xA0;If we cannot verify the legitimacy of the order within a reasonable timeframe, or if the security risk remains high, the order will be cancelled and fully refunded.&#xA0;</li></ul>

MY ORDERS BEEN FLAGGED AS FRAUD?

LSKD AU

ORDER ASSISTANCE

ORDERS & PAYMENT

IS EVERYTHING ON SALE?

IF I HAVE ITEMS IN MY CART, CAN THEY SELL OUT BEFORE I FINISH CHECKING OUT?

HOW DO I KNOW WHAT SIZE I AM?

WHY IS THE SITE SHUT DOWN?

HOW LONG DOES THE SALE GO FOR?

CAN I SHOP THE SALE IN-STORE?

CAN I COME TO HQ AND BUY THINGS FROM THE WAREHOUSE?

ALL THINGS MID YEAR SALE

HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED?

IF I CHOOSE CLICK & COLLECT WHEN WILL IT BE READY?

IF I PICK EXPRESS SHIPPING WILL MY ORDER BE A PRIORITY?

SHIPPING & DISPATCH

I ORDERED THE WRONG SIZE/ITEM, CAN I CHANGE IT?

ORDERS

CAN I USE A GIFT CARD OR STORE CREDIT?

WHAT PAYMENT METHODS CAN I USE?

DO I NEED A CODE TO GET THE SALE DISCOUNT?

PAYMENT & GIFT CARDS

CAN I RETURN FOR A REFUND OR STORE CREDIT?

RETURNS & EXCHANGES

TERMS & CONDITIONS

MID YEAR SALE

HOW DO I START A RETURN?

RETURNS POLICY INFO

CAN I RETURN A GIFT CARD?

CAN I RETURN A GIFT?

DO YOU PROVIDE GIFT RECEIPTS?

CAN I RETURN GEAR THAT I BOUGHT ON SALE?

I PROCESSED MY RETURN BUT DIDN'T RECEIVE MY RETURN LABEL?

DO I GET A PREPAID RETURN LABEL SENT TO ME WITH MY RETURN?

CAN I RETURN MULTIPLE ORDERS IN ONE PACKAGE?

GENERAL RETURN INFO

CAN I EXCHANGE?

CAN I EXCHANGE AN EXCHANGE?

ARE MY EXCHANGE ITEM(S) HELD FOR ME?

OPTED FOR A STORE CREDIT?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SAY IT'S OUT OF STOCK BUT IT'S AVAILABLE ON THE WEBSITE?

'SHOP NOW WITH $X' INFO

EXCHANGES & STORE CREDITS

WHAT IS AN INSTANT RETURN/EXCHANGE?

WHY DO I NEED TO PROVIDE MY CREDIT CARD INFO?

I WANT TO KEEP MY ORIGINAL ITEM?

I HAVEN'T SENT MY RETURN BACK WITHIN 14 DAYS?

CAN I GET BLOCKED FROM INSTANT RETURNS?

INSTANT RETURNS

CAN I GET A REFUND?

WHEN WILL I RECEIVE MY REFUND?

I PAID WITH A GIFT CARD/STORE CREDIT?

I USED MORE THAN ONE PAYMENT METHOD?

HOW DO REFUNDS WORK WITH BUY NOW PAY LATER SERVICES?

I HAVEN'T GOT MY REFUND?

REFUNDS

CAN I RETURN MY IN STORE PURCHASE ONLINE?

CAN I RETURN MY ONLINE PURCHASES IN STORE?

DO I NEED A RECEIPT?

IN STORE RETURNS

HOW MUCH IS SHIPPING?

WHAT ABOUT CUSTOMS FEES?

SHIPPING COSTS

HOW LONG DOES SHIPPING TAKE?

WHERE DO YOU SHIP FROM?

HOW LONG UNTIL MY ORDER IS SHIPPED?

AUSTRALIA POST HAS LOST MY ORDER?

MY TRACKING HAS NOT UPDATED?

DO YOU SHIP SAME DAY?

WHY WAS MY ORDER RETURNED TO SENDER?

GENERAL SHIPPING INFO

DO YOU OFFER CLICK & COLLECT?

HOW DOES CLICK & COLLECT WORK?

CAN SOMEONE ELSE PICK UP MY CLICK & COLLECT?

WHEN WILL MY CLICK & COLLECT BE READY?

CLICK & COLLECT

DO YOU DELIVER TO PO BOXES AND PARCEL LOCKERS?

DO I NEED TO SIGN FOR MY ORDER?

MY TRACKING SAYS DELIVERED BUT I DON'T HAVE MY ORDER?

WHY HAVE I RECEIVED MULTIPLE TRACKING NOTIFICATIONS?

MANAGING YOUR DELIVERY

DELIVERY

SHIPPING / CLICK & COLLECT

HOW DO I JOIN CLUB LSKD?

HOW DO I KNOW WHAT PERKS I GET ACCESS TO?

DO I GET A BIRTHDAY REWARD?

GETTING STARTED WITH CLUB LSKD

HOW DO I REDEEM POINTS?

CAN I REDEEM MY POINTS IN STORE?

USING & REDEEMING POINTS

HOW DO I EARN POINTS?

I MADE AN ORDER BEOFRE I CREATED AN ACCOUNT, WHERE ARE MY POINTS?

I FORGOT TO LOG IN WHEN I PLACED MY ORDER

IF I RETURN ITEMS FOR A REFUND, WILL I GET MY POINTS BACK?

EARNING POINTS

HOW DO I KNOW WHAT TIER I'M IN?

DOES MY TIER STATUS EXPIRE?

TIER STATUS

DO MY POINTS EXPIRE?

CAN I TRANSFER POINTS TO SOMEONE ELSE?

MY POINTS DISAPPEARED

CAN I COMBINE POINTS FROM MY 2 EMAIL ADDRESSES?

I'VE CHANGED MY EMAIL ADDRESS, CAN I TRANSFER POINTS?

CLUB LSKD TERMS & CONDITIONS

HOW DO I DOWNLOAD THE WALLET PASS?

POINTS ISSUES & TROUBLESHOOTING

CLUB LSKD REWARDS

HOW LONG ARE GIFT CARDS VALID FOR?

DO YOU OFFER PHYSICAL GIFT CARDS?

WHEN WILL I RECEIVE MY GIFT CARD?

HOW DO I REDEEM MY GIFT CARD?

CAN I APPLY MULTIPLE GIFT CARDS AT CHECKOUT?

HOW DO I USE MY ULTIMATE EGIFT CARD IN STORE?

HOW DO I USE MY ULTIMATE GIFT CARD ONLINE?

CAN I EXCHANGE MY ULTIMATE GIFT CARD FOR AN LSKD ONE?

HOW DO I CHECK MY GIFT CARD BALANCE?

I CAN'T FIND MY STORE CREDIT OR GIFT CARD?

GIFT CARDS

WHAT PAYMENT METHODS ARE AVAILABLE?

CAN I USE MORE THAN ONE PAYMENT TYPE?

CAN I PAY WHEN I PICK UP MY CLICK & COLLECT?

CAN I CHANGE MY PAYMENT METHOD?

MY DEBIT/CREDIT CARD ISN'T PROCESSING?

PAYMENTS

PAYMENT

GIFT WITH PURCHASE INFO

I'M HAVING ISSUES APPLYING FOR A FITNESS PARTNERSHIP

GENERAL DISCOUNT CODE INFO

MY DISCOUNT CODE ISN'T APPLYING?

2 FOR X DEALS

MY LSKD REWARDS POINTS AREN'T WORKING?

DISCOUNT CODES

PROMOTIONS

CAN I PUT AN ITEM ON HOLD?

CAN I USE MY LSKD REWARDS POINTS IN STORE?

CAN I RETURN MY IN STORE PURCHASES ONLINE?

STORE LOCATIONS

WHAT TIME CAN I START LINING UP?

WOMEN'S LEGGINGS SWAP DETAILS

MEN'S SHORT SWAP DETAILS

WILL YOU HAVE PEOPLE MONITORING THE QUEUE?

I DON'T LIKE CROWDS, SHOULD I COME ANOTHER DAY TO AVOID THEM?

ARE THE EVENTS PRAM/KID FRIENDLY?

IF AN ITEM IS SOLD OUT IN-STORE, CAN THE TEAM PLACE AN ORDER FOR ME WITH THE STOCK ONLINE?