What is the returns process?Updated 25 days ago
- First up lodge your return here
- Package up the gear you're sending back
- If you have the bag it was sent to you in this is resealable, if not no worry you can use any bag, including a grocery bag just make sure the ends are all securely tapped up 🙏
- Print off your returns label 🖨️
- If you don't have a printer Aus Post can scan the label and print it off at the post office 🙌
- Drop your return off at the post office or in a post box 📬
- If you would prefer to drop it into one of our retail stores the team can also help you out
- Once your gear has been scanned and the tracking has updated to say it's on it's way back to us your refund, exchange or store credit will be processed 🔥
- If you selected an Instant Return then you will receive either your refund or your new exchange order will be created straight away. Then you have 14 days to pop your return in the post, once the tracking has updated we will release the hold on your card, if it has been more than 14 days we will charge the card you entered when you lodged the return.
- Your return is compete and our Distribution Center ninjas will take it from here 🥷