My tracking says delivered but I haven't received my order?Updated 2 years ago

Our orders do require a signature on delivery unless the recipient has opted for the 'safe drop' option. If this option has been enabled LSKD is not liable for the package. 

If you did not authorise to 'leave in a safe place' and your tracking is showing delivered please first check:
letterbox, front door area (including under door mats, in pots etc.), with the people in your household, neighbours and/or building management. If you cannot locate your parcel, please reach out to our community experience team here. We will 100% work with you to get to the bottom of it!