Information on delivery to PO boxes and parcel lockers

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We sure do - just add your PO Box or Parcel Locker address in the shipping section at checkout!&#xA0;<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">

DO YOU DELIVER TO PO BOXES AND PARCEL LOCKERS?

information on how your order is delivered and how to manage your delivery preferences

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">No, our deliveries do not require a signature. If you aren&#x2019;t home (AUS and NZ), your package may be taken to your local post office to collect. If you do opt for a &#x2018;safe drop&#x2019; option or have &#x2018;authority to leave&#x2019; in a safe place, LSKD is not liable for the package. <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you&apos;re based in Australia, you can update your preferences on the Australia Post App.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Here&apos;s more information on managing your delivery <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://lskd-au.gorgias.help/en-US/managing-your-delivery-4796186">here</a>

DO I NEED TO SIGN FOR MY ORDER?

Information for when your tracking says 'delivered' but you don't have your order

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you did not authorise to &apos;leave in a safe place&apos; and your tracking is showing delivered, please first check: letterbox, front door area (including under door mats, in and behind pots, back doors etc.), with the people in your household, neighbours and/or building management.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you cannot locate your parcel, please reach out to our Community Experience Team <a class="fr-strong" href="https://us.lskd.co/pages/contact">here</a>. We will 100% work with you to get to the bottom of it!<span style="color: #1f1f1f; font-family: Arial; font-size: 11pt; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffff00; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none; font-variant: normal; text-decoration: none; vertical-align: baseline;">

MY TRACKING SAYS DELIVERED BUT I DON'T HAVE MY ORDER?

Information on why you have been emailed multiple tracking numbers for a single order

We have started to ship some products from our Retail Locations! Don&apos;t worry, you won&apos;t need to pay extra for this additional shipment/s, or specifically select this shipping option at checkout.&#xA0; If your item/s is sold out in our warehouse but available in our select group of retail stores, we&apos;ll ship it to you from our store directly! You may receive your order in multiple shipments &#x1F609;

WHY HAVE I RECEIVED MULTIPLE TRACKING NOTIFICATIONS?

Information on how to set preferences for your delivery eg. leave in a safe place or take to post office

<div data-block="true" data-editor="bv0d8" data-offset-key="2po5h-0-0" id="isPasted">Once your order has been dispatched, we suspect you&apos;ll be stalking your tracking, eager to receive your gear!If you&#x2019;d like to:<ul><li data-start="863" data-end="880">Update your delivery address</li><li data-start="863" data-end="880">Add delivery instructions (safe place, authority to leave etc)</li><li data-start="863" data-end="880">Redirect your parcel (If available)</li><li data-start="863" data-end="880">Track your parcel in real time and receive notifications for updates</li></ul>We recommend downloading the app of the courier handing your delivery, and creating an account (e.g. Australia Post or DHL if you&apos;re in NZ) Download the Aus Post app: Apple Store &#x1F449; <a href="https://apps.apple.com/au/app/australia-post/id380897313" target="_blank" rel="noopener noreferrer">HERE</a>Google Play Store &#x1F449; <a href="https://play.google.com/store/apps/details?id=au.com.auspost.android&amp;hl=en_AU" target="_blank" rel="noopener noreferrer">HERE</a> Download the DHL app here: Apple Store &#x1F449; <a href="https://apps.apple.com/au/app/dhl-express-mobile-app/id1426463073" target="_blank" rel="noopener noreferrer">HERE</a>Google Play Store &#x1F449;&#xA0;<a data-fr-linked="true" href="https://play.google.com/store/apps/details?id=com.dhl.exp.dhlmobile&amp;hl=en_AU" id="isPasted" target="_blank" rel="noopener noreferrer">HERE</a> If you&apos;re needing further assistance, please get in touch with our Community Experience team <a href="https://www.lskd.co/pages/contact-us" target="_blank" rel="noopener noreferrer">here</a></div>

MANAGING YOUR DELIVERY

LSKD AU

DELIVERY

SHIPPING / CLICK & COLLECT

The boring sh*t

Full Terms & Conditions

Can I buy a Trust Us Pack in store?

Can I buy other LSKD gear when I order a Trust Us Pack?

If I order 2 or more packs will they be in the same box or separate?

If I buy two will I get the same thing in both?

Buying a Trust Us Pack

What if I am different sizes for top & bottom?

Can I choose what sizes I get?

What happens if it doesn't fit?

Choosing the right size

Can I use a discount code?

Can I redeem rewards points on my Trust Us Pack?

Can I add a Free Gift with Purchase (GWP) to my Trust Us Pack order?

Discounts & Rewards Points

Whats in the Trust Us Pack?

Can I choose the items?

Will there be exclusive styles in there?

Will there be active wear in them?

What's in the pack?

What if I don't like what I got?

Can I exchange individual items?

Can I return to my local LSKD Retail Store?

Returns & Exchanges

Help! I picked the wrong size, can I make a change?

I f*cked up my order! How do I cancel it?

Change & Cancel Options

What payment options are there for Trust Us Packs?

Payment Options

How long will it take to get my order?

I ordered 2 Trust Us Packs but only received one?

I chose Next Day Metro Shipping why hasn't my order shipped yet?

Shipping & Dispatch

TRUST US PACKS

IS EVERYTHING ON SALE?

HOW LONG IS THE SALE FOR?

CAN I SHOP THE SALE IN-STORE?

HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?

DO I NEED A CODE FOR THE SALE?

CAN I STACK MY DISCOUNT CODES ON TOP OF SALE ITEMS?

CAN I USE MY LSKD REWARDS POINTS DURING THE SALE?

THE BORING SH*T

APP SALE

HOW DO I START A RETURN?

RETURNS POLICY INFO

CAN I RETURN A GIFT CARD?

CAN I RETURN A GIFT?

DO YOU PROVIDE GIFT RECEIPTS?

CAN I RETURN GEAR THAT I BOUGHT ON SALE?

I PROCESSED MY RETURN BUT DIDN'T RECEIVE MY RETURN LABEL?

DO I GET A PREPAID RETURN LABEL SENT TO ME WITH MY RETURN?

CAN I RETURN MULTIPLE ORDERS IN ONE PACKAGE?

GENERAL RETURN INFO

CAN I EXCHANGE?

CAN I EXCHANGE AN EXCHANGE?

ARE MY EXCHANGE ITEM(S) HELD FOR ME?

OPTED FOR A STORE CREDIT?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SAY IT'S OUT OF STOCK BUT IT'S AVAILABLE ON THE WEBSITE?

'SHOP NOW WITH $X' INFO

EXCHANGES & STORE CREDITS

WHAT IS AN INSTANT RETURN/EXCHANGE?

WHY DO I NEED TO PROVIDE MY CREDIT CARD INFO?

I WANT TO KEEP MY ORIGINAL ITEM?

I HAVEN'T SENT MY RETURN BACK WITHIN 14 DAYS?

CAN I GET BLOCKED FROM INSTANT EXCHANGES?

INSTANT RETURNS

CAN I GET A REFUND?

WHEN WILL I RECEIVE MY REFUND?

I PAID WITH A GIFT CARD/STORE CREDIT?

I USED MORE THAN ONE PAYMENT METHOD?

HOW DO REFUNDS WORK WITH BUY NOW PAY LATER SERVICES?

I HAVEN'T GOT MY REFUND?

REFUNDS

CAN I RETURN MY IN STORE PURCHASE ONLINE?

CAN I RETURN MY ONLINE PURCHASES IN STORE?

DO I NEED A RECEIPT?

IN STORE RETURNS

RETURNS & EXCHANGES

HOW MUCH IS SHIPPING?

WHAT ABOUT CUSTOMS FEES?

SHIPPING COSTS

HOW LONG DOES SHIPPING TAKE?

WHERE DO YOU SHIP FROM?

HOW LONG UNTIL MY ORDER IS SHIPPED?

AUSTRALIA POST HAS LOST MY ORDER?

MY TRACKING HAS NOT UPDATED?

DO YOU SHIP SAME DAY?

WHY WAS MY ORDER RETURNED TO SENDER?

GENERAL SHIPPING INFO

DO YOU OFFER CLICK & COLLECT?

HOW DOES CLICK & COLLECT WORK?

CAN SOMEONE ELSE PICK UP MY CLICK & COLLECT?

WHEN WILL MY CLICK & COLLECT BE READY?

CLICK & COLLECT

HOW DO I JOIN CLUB LSKD?

HOW DO I KNOW WHAT PERKS I GET ACCESS TO?

DO I GET A BIRTHDAY REWARD?

GETTING STARTED WITH CLUB LSKD

HOW DO I REDEEM POINTS?

CAN I REDEEM MY POINTS IN STORE?

USING & REDEEMING POINTS

HOW DO I EARN POINTS?

I MADE AN ORDER BEOFRE I CREATED AN ACCOUNT, WHERE ARE MY POINTS?

I FORGOT TO LOG IN WHEN I PLACED MY ORDER

IF I RETURN ITEMS FOR A REFUND, WILL I GET MY POINTS BACK?

EARNING POINTS

HOW DO I KNOW WHAT TIER I'M IN?

DOES MY TIER STATUS EXPIRE?

TIER STATUS

DO MY POINTS EXPIRE?

CAN I TRANSFER POINTS TO SOMEONE ELSE?

MY POINTS DISAPPEARED

CAN I COMBINE POINTS FROM MY 2 EMAIL ADDRESSES?

I'VE CHANGED MY EMAIL ADDRESS, CAN I TRANSFER POINTS?

CLUB LSKD TERMS & CONDITIONS

HOW DO I DOWNLOAD THE WALLET PASS?

POINTS ISSUES & TROUBLESHOOTING

CLUB LSKD REWARDS

HOW LONG ARE GIFT CARDS VALID FOR?

DO YOU OFFER PHYSICAL GIFT CARDS?

WHEN WILL I RECEIVE MY GIFT CARD?

HOW DO I REDEEM MY GIFT CARD?

CAN I APPLY MULTIPLE GIFT CARDS AT CHECKOUT?

HOW DO I USE MY ULTIMATE EGIFT CARD IN STORE?

HOW DO I USE MY ULTIMATE GIFT CARD ONLINE?

CAN I EXCHANGE MY ULTIMATE GIFT CARD FOR AN LSKD ONE?

HOW DO I CHECK MY GIFT CARD BALANCE?

I CAN'T FIND MY STORE CREDIT OR GIFT CARD?

GIFT CARDS

WHAT PAYMENT METHODS ARE AVAILABLE?

CAN I USE MORE THAN ONE PAYMENT TYPE?

CAN I PAY WHEN I PICK UP MY CLICK & COLLECT?

CAN I CHANGE MY PAYMENT METHOD?

MY DEBIT/CREDIT CARD ISN'T PROCESSING?

PAYMENTS

PAYMENT

CAN I CANCEL MY ORDER?

I ORDERED THE WRONG SIZE, CAN I CHANGE IT?

MY LSKD APP ISN'T WORKING

ORDER ASSISTANCE

ORDERS & PAYMENT

GIFT WITH PURCHASE INFO

I'M HAVING ISSUES APPLYING FOR A FITNESS PARTNERSHIP

GENERAL DISCOUNT CODE INFO

MY DISCOUNT CODE ISN'T APPLYING?

2 FOR X DEALS

MY LSKD REWARDS POINTS AREN'T WORKING?

DISCOUNT CODES

PROMOTIONS

CAN I PUT AN ITEM ON HOLD?

CAN I USE MY LSKD REWARDS POINTS IN STORE?

CAN I RETURN MY IN STORE PURCHASES ONLINE?

STORE LOCATIONS

WHAT TIME CAN I START LINING UP?

WOMEN'S LEGGINGS SWAP DETAILS

MEN'S SHORT SWAP DETAILS

WILL YOU HAVE PEOPLE MONITORING THE QUEUE?

I DON'T LIKE CROWDS, SHOULD I COME ANOTHER DAY TO AVOID THEM?

ARE THE EVENTS PRAM/KID FRIENDLY?

IF AN ITEM IS SOLD OUT IN-STORE, CAN THE TEAM PLACE AN ORDER FOR ME WITH THE STOCK ONLINE?