<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We sure do - just place your PO Box or Parcel Locker address in the shipping section when checking out!&#xA0;

Do you deliver to PO Boxes and Parcel Lockers?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Delivery times may vary depending on where you live and a few other factors. You can check the&#xA0;<a href="https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/">Australia Post delivery estimator</a><span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;for a rough idea of delivery time to you. Keep in mind these time frames do exclude order processing time.

How long does delivery take in Australia

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We will deliver to the address you provide when placing your order. If by chance the details are incorrect or incomplete and LSKD has to resend a parcel you may be liable for this expense. Please double check your details! <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If we haven&apos;t dispatched your parcel from our warehouse yet there may be a small window to change your address. Please get in contact with us ASAP!&#xA0;&#xA0; <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Phone:&#xA0; <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Australia +61 7 3807 4442&#xA0; <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">New Zealand +64 9 801 8043&#xA0;

Where will my parcel be delivered?

Our deliveries will require a signature. If you....

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our deliveries will require a signature. If you aren&#x2019;t home (AUS) your package will be taken to your local post office to collect. If you do opt for a &#x2018;safe drop&#x2019; option or have &#x2018;authority to leave&#x2019; in place for your address LSKD will not be liable for the package.

Do I need to be home to receive my delivery?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our orders do require a signature on delivery unless the recipient has opted for the &apos;safe drop&apos; option. If this option has been enabled LSKD is not liable for the package.&#xA0; If you did not authorise to &apos;leave in a safe place&apos; and your tracking is showing delivered please first check: letterbox, front door area (including under door mats, in pots etc.), with the people in your household, neighbours and/or building management. If you cannot locate your parcel, please reach out to our community experience team <a class="fr-strong" href="https://us.lskd.co/pages/contact">here</a>. We will 100% work with you to get to the bottom of it!<span style="font-size:11pt;font-family:Arial;color:#1f1f1f;background-color:#ffff00;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">

My tracking says delivered but I haven't received my order?

LSKD AU

Delivery

The boring sh*t

Full Terms & Conditions

Can I buy a Trust Us Pack in store?

Can I buy other LSKD gear when I order a Trust Us Pack?

If I order 2 or more packs will they be in the same box or separate?

If I buy two will I get the same thing in both?

Did you do a restock?

Buying a Trust Us Pack

What if I am different sizes for top & bottom?

Can I choose what sizes I get?

What happens if it doesn't fit?

What are the kids sizes?

Choosing the right size

Can I use a discount code?

Can I redeem rewards points on my Trust Us Pack?

Discounts & Rewards Points

If I buy 2 will I get the same thing in both?

Whats in the Trust Us Pack?

Can I choose the items?

Will there be new styles in there?

Will there be active wear in them?

What's in the pack?

What if I don't like what I got?

Can I exchange individual items?

Can I return to my local LSKD Retail Store?

Returns & Exchanges

Help! I picked the wrong size, can I make a change?

I f*cked up my order! How do I cancel it?

Change & Cancel Options

What payment options are there for Trust Us Packs?

Payment Options

How long will it take to get my order?

I ordered 2 Trust Us Packs but only received one?

I chose Next Day Metro Shipping why hasn't my order shipped yet?

Shipping & Dispatch

Trust Us Packs!

How do I lodge a return online?

Can I return items?

Can I return a gift card?

Can I return a YouPay order?

Can I return a gift?

Do you provide gift receipts?

Can I return gear that I bought on sale?

What is the returns process?

General Returns Info

Can I exchange for a new size?

Can I exchange for a different item?

Can I exchange an exchange?

When will my exchange be sent?

Are my exchange item(s) held for me?

How do I get my store credit?

When will I receive my store credit?

How long is a store credit valid for?

How do I use my store credit?

Can I use my store credit in store?

Exchanges & Store Credits

What is Instant Exchange?

What is an Instant Refund?

Why do I need to provide my credit card info?

Whats the benefit?

What countries are Instant Exchanges available in?

I want to keep my original item?

I haven't sent my return back within 14 days?

Can I get blocked from Instant Exchanges?

Instant Returns

Can I return my in store purchase online?

Can I return my online purchase in store?

Do I need a receipt?

In Store Returns

Returns Terms and Conditions

How do I earn LSKD Rewards points?

How do I redeem my LSKD Rewards points on the website?

How do I redeem my LSKD Rewards points on the APP?

Can I redeem my LSKD Rewards Points in store?

Do my LSKD Rewards points expire?

Is there a limit to how many LSKD Rewards points can be redeemed at once?

Do I get points when I do an exchange?

How do I keep track of how many LSKD Rewards points I have and all my perks?

Do I need to use them all at once?

Can I transfer LSKD Rewards Points to someone else?

Can I redeem LSKD Rewards Points for Cash?

If I redeem my points to a discount code will they expire?

If I return items for a refund will I get my points back?

Can I claim LSKD Rewards Points?

LSKD Rewards Points

What does Rookie PRO & MVP mean?

Can I lose my Rookie PRO or MVP status?

Is it free to sign up?

How do I know what perks I get access to?

Status & Perks

What is Refer a Friend?

How many people can I refer?

Whats in it for me when I refer someone?

Refer a Friend

How do I create an account?

How do I reset my password?

I forgot to log in when I placed my order!

Can I combine points from my 2 email addresses?

I've changed my email address, can I transfer points?

My Account

The boring bits!

LSKD Rewards T&Cs

LSKD Rewards

What size do I buy in Unisex?

What size am I in tights?

Do you have sizing info on each product?

Sizing

How much is shipping?

What about customs fees?

Shipping Costs

Where do you ship from?

Once I place an order, how long until its shipped?

How do I know if my order is on its way?

How long does shipping outside of Australia take?

Do you ship orders on weekends?

Australia Post has lost my order?

General Shipping Info

Do you offer Shop & Collect?

How does Shop & Collect work?

Do you have a retail store?

What are your opening hours?

Where do I pick up my Shop & Collect?

Can someone else pick up my Shop & Collect?

Is Shop & Collect free?

Is there a minimum spend to choose Shop & Collect?

How long do you hold Shop & Collect's for?

Can you place a Shop & Collect order online and pick it up in-store straight away?