<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We sure do - add your PO Box or Parcel Locker address in the shipping section when checking out!&#xA0;

Do you deliver to PO Boxes and Parcel Lockers?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Delivery times may vary depending on where you live and a few other factors. You can check the&#xA0;<a href="https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/">Australia Post delivery estimator</a><span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;for a rough idea of delivery times. Keep in mind these time frames exclude order dispatch time from our Distribution Center.

How long does delivery take in Australia?

Our deliveries will require a signature. If you....

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">No, our deliveries do not require a signature. If you aren&#x2019;t home (AUS) your package may be taken to your local post office to collect. If you do opt for a &#x2018;safe drop&#x2019; option or have &#x2018;authority to leave&#x2019; in a safe place LSKD is not liable for the package. <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you&apos;re based in Australia, you can update your preferences on the Australia Post App.&#xA0;

Do I need to sign for my order?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If you did not authorise to &apos;leave in a safe place&apos; and your tracking is showing delivered please first check: letterbox, front door area (including under door mats, in pots etc.), with the people in your household, neighbours and/or building management. If you cannot locate your parcel, please reach out to our Community Experience Team <a class="fr-strong" href="https://us.lskd.co/pages/contact">here</a>. We will 100% work with you to get to the bottom of it!<span style="font-size:11pt;font-family:Arial;color:#1f1f1f;background-color:#ffff00;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">

My tracking says delivered but I don't have my order?

LSKD AU

Delivery

Shipping & Delivery

How do I lodge a return online?

Can I return items?

Can I return a gift card?

Can I return a YouPay order?

Can I return a gift?

Do you provide gift receipts?

Can I return gear that I bought on sale?

What is the returns process?

I processed my return but didn't get a returns label?

Do I get a Prepaid Return Label sent to me with my return?

General Return Info

Can I exchange for a new size?

Can I exchange for a different item?

Can I exchange an exchange?

When will my exchange be sent?

Are my exchange item(s) held for me?

How do I get my store credit?

When will I receive my store credit?

How long is a store credit valid for?

How do I use my store credit?

Can I use my store credit in store?

Exchanges & Store Credits

What is Instant Exchange?

What is an Instant Refund?

Why do I need to provide my credit card info?

Whats the benefit of an Instant Return?

I want to keep my original item?

I haven't sent my return back within 14 days?

Can I get blocked from Instant Exchanges?

Instant Returns

Can I get a refund?

How long does a return refund take?

I paid with a gift card / store credit?

I used more than one payment method?

How do refunds work with Buy Now Pay Later services?

How do I pause instalments?

I haven't got my refund?

Refunds

Can I return my in store purchase online?

Can I return my online purchase in store?

Do I need a receipt?

In Store Returns

Returns Terms and Conditions

Returns, Exchanges & Refunds

How much is shipping?

What about customs fees?

Shipping Costs

Where do you ship from?

How long until my order is shipped?

How long does shipping outside of Australia take?

Australia Post has lost my order?

My tracking has not updated?

Do you ship same day?

General Shipping Info

Do you offer Shop & Collect?

How does Shop & Collect work?

Do you have retail stores?

What are your HQ opening hours?

Where do I pick up my Shop & Collect?

Can someone else pick up my Shop & Collect?

Is Shop & Collect free?

Is there a minimum spend to choose Shop & Collect?

How long do you hold Shop & Collect's for?

Can you place a Shop & Collect order online and pick it up in-store straight away?

Are orders placed at the HQ store prioritised?

Can you return a Shop & Collect in-store?

Shop & Collect

How do I earn points?

How do I redeem points?

Do my points expire?

Can I redeem my points in store?

How many people can I refer?

Can I combine points from my 2 email addresses?

I've changed my email address, can I transfer points?

What is refer a friend?

How many points can be redeemed?

Where can I see my points and perks?

Can I transfer points to someone else?

If I redeem my points to a discount code will they expire?

If I return items for a refund will I get my points back?

I made an order before I created an account, where are my points?

My points disappeared

How do I know what tier I'm in?

Does my tier status expire?

Is it free to sign up?

How do I know what perks I get access to?

Do I get a birthday reward?

How do I create an account?

How do I reset my password?

I forgot to log in when I placed my order

How do I download the Wallet Pass?

How do I use my wallet pass in store?

Club LSKD Terms & Conditions

Club LSKD T&Cs

Terms & Conditions

Club LSKD Rewards & Perks

Can I cancel my order?

I ordered the wrong size, can I change it?

My LSKD app isn't working

How long do gift cards last?

Do you have physical gift cards?

When will I receive my gift card?

How do I redeem my gift card?

Can I apply multiple gift cards at checkout?

How do I use my Ultimate eGift Card in store?

How do I use my Ultimate Gift Card online?

Can I exchange my Ultimate Gift card for an LSKD one?

How do I check my gift card balance?

Gift Cards

What payment options are available

Can I use more than one payment type?

Can I pay cash, cheque or direct deposit?

Can I pay when I pick up my Shop & Collect?

Can I change my payment method?

My debit / credit card isn't processing?

My payment method isn't processing?

What is YouPay?

Payments

Payment

Orders & Payment

General discount code info

My discount isn't applying?

My discount code isn't valid?

2 for X deals

My LSKD Rewards points aren't working?

Discount Codes

Gift with purchase info

Gifts with Purchase

Promotions

Can I use my LSKD Rewards points in store?

LSKD Rewards

Returns & Exchanges

Will you have Fusion Tights in store?

What time can I start lining up?

Can I try things on before I buy them on opening day?

Will you have all stock available for in store?

Will you have deals on opening day?

What are the details of the tights swap?

What are the details of the shorts give away?

Can I use my LSKD Rewards Points in store?

LSKD Store Opening Day's

Where can I find an LSKD store?

Locations

LSKD Retail Stores

What should I do if my product is faulty or damaged?

Can I put an item on hold?

How can I care for my Leggings?

What's the difference between Base, Rep, Fusion, Seamless and Elixir Leggings?

Do products contain PFAS or BPAs?

What size do I buy in Unisex?

What size am I in tights?

Do you have sizing info on each product?

Sizing

What is Magic Fit?

How does it work?

Why do I need to enter my weight?

Will it be available on all products?

Why do you have to put a bra size on a leggings page?

What if it doesn't give me my usual size?

Magic Fit

Products & Sizing

Men's Tops Size Guide

Men's Bottoms Size Guide

Bra Size Guide

Women's Tops Size Guide

Women's Bottoms Size Guide

Leggings Inseam Measurements

Size Guides