HOW DO I START A RETURN? copyUpdated 8 days ago
Firstly, have your order number on hand - This can be found on the top of your order confirmation email or in 'order details' if you're using the LSKD app!
Your order number will look like this - #XXXXXX or #USXXXXX
Then, you can walk into a LSKD retail store or click the link below to access our super-easy online return platform:
Or for order numbers starting with #US, click below:
Started your return online, now what?
- 📦 Package up the gear you're sending back
- If you have the bag it was sent it, it is resealable. If not, no worries - you can use an bag, including a grocery bag (just make sure the ends are all securely taped up 😉) - 🖨️ Print off your returns label
- You should be able to download this once you get to the confirmation page in our returns portal. If not, it will be emailed to you as well. (If you still can't find it, just get in touch with us!)
- If you don't have a printer, Aus Post can scan the label from your phone and print it off at the post office. - 📪 Drop your return off at the post office
- Once your package/return label has been scanned and the tracking has updated to say it's on its way back to us, your refund, exchange or store credit will be processed! If you selected an 'Instant Return', your refund or exchange will be processed immediately after you've lodged your return.