Information on LSKD’s returns policy, eligibility, and return timeframes.

<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 25px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: center; background-color: rgb(255, 255, 255);" id="isPasted">Returns &amp; Exchange Policy<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 25px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">Please review our guidelines below for returns, exchanges, and refunds.&#xA0;<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 25px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">You have up to 30 days to return your gear for a refund and 60 days for an exchange or store credit!&#xA0;<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px 0px 25px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">Return Conditions To be eligible for a return, all products must be in original condition, unwashed, and unworn with tags still attached.&#xA0;Please note the following specific requirements: Hats:&#xA0;Must be returned inside a box to avoid damage during transit.Running Vests:&#xA0;Must be returned with all water bottles unused, unopened, and with the protective film intact.&#xA0; Items with Custom Heat Press:&#xA0;Items that have been customised with any of our heat press patches are ineligible to be returned as the product is no longer in original condition.Gifts with Purchase: &#xA0;If you return all or part of your order for a refund, you must include the gift in its original condition. If the gift is not returned, the full retail cost of the item may be deducted from your refund.&#xA0;Exclusions for Health &amp; Hygiene:&#xA0;For health and hygiene reasons, products such as underwear, socks, jocks, towels, and drink bottles&#xA0;cannot be returned.&#xA0;Fraud Prevention &amp; Verification&#xA0;To ensure a secure shopping experience, we monitor transactions for irregular activity.&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If your order is flagged as having potentially fraudulent features, it will require additional verification&#xA0;during the returns process&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Flagged orders are strictly ineligible for Instant Returns&#xA0;(including instant refunds and instant exchanges). We reserve the right to delay or deny a return until either the transaction&apos;s legitimacy or the returned items are verified.&#xA0;</li></ul> Faulty or Damaged Items&#xA0;If any product you received is damaged or faulty, please email us at <a href="mailto:yourfriends@lskd.co">yourfriends@lskd.co</a>&#xA0;so we can find a solution for you! Please include the following in your email:&#xA0;<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Your order number&#xA0; </li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Photos&#xA0;of the fault/damage&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">The PO number&#xA0;(this is a 5-digit batch code located on the care label, inside the left pocket, or inside the left cup of your bra).&#xA0;</li></ol>*applicable within 12 months of receiving your gear<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);"> International Exchanges&#xA0;<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);"> <p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px; color: rgb(146, 149, 152); letter-spacing: 0.35px; text-align: left; background-color: rgb(255, 255, 255);">Please note: Exchanges on returns are currently only available for our community located in the United States, Singapore, Canada and the UK.

RETURNS POLICY INFO

<table id="isPasted"><thead><tr><th style="width: 16.6137%;">Country</th><th style="width: 25.8625%;">Shipping Method</th><th style="width: 37.1666%;">Estimated Time</th></tr></thead><tbody><tr><td rowspan="2" style="width: 16.6137%;"><img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052200-1f23001b-f988-4150-9c7d-65bdb9a4bce5-aus%20flag.png" style="width: 300px;" class="fr-fic fr-dii"></td><td style="width: 25.8625%;">Standard (AUS)&#xA0;</td><td style="width: 37.1666%;">3-8 Business Days</td></tr><tr><td style="width: 25.8625%;">Express (AUS)</td><td style="width: 37.1666%;">2-5 Business Days</td></tr><tr><td rowspan="2" style="width: 16.6137%;"><img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052200-6d40e1b9-b7f8-4eda-a4f4-eec2f9e6e327-nz%20flag.png" style="width: 300px;" class="fr-fic fr-dii"> </td><td style="width: 25.8625%;">Standard (NZ)</td><td style="width: 37.1666%;">4-8 Business Days </td></tr><tr><td style="width: 25.8625%;">Express (NZ)</td><td style="width: 37.1666%;">2-5 Business Days</td></tr><tr><td style="width: 16.6137%;"><img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052200-d49795ad-2c01-4ac8-a4ec-a953a5a166e6-shop%20and%20collect.png" style="width: 52px;" class="fr-fic fr-dii"></td><td style="width: 25.8625%;">Click &amp; Collect</td><td style="width: 37.1666%;">Ready next business day! Await email confirmation for pick-up!</td></tr></tbody></table> **Delivery times are an estimate only and <span style="font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;" id="isPasted">may vary depending on where you live. and during peak sale periods/QLD Public holidays.<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;You can check the&#xA0;<a href="https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/">Australia Post delivery estimator</a><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;for an idea of delivery times specific to your location within Australia.

HOW LONG DOES SHIPPING TAKE?

Information on why you have been emailed multiple tracking numbers for a single order

We have started to ship some products from our Retail Locations! Don&apos;t worry, you won&apos;t need to pay extra for this additional shipment/s, or specifically select this shipping option at checkout.&#xA0; If your item/s is sold out in our warehouse but available in our select group of retail stores, we&apos;ll ship it to you from our store directly! You may receive your order in multiple shipments &#x1F609;

WHY HAVE I RECEIVED MULTIPLE TRACKING NOTIFICATIONS?

Information on our FREE shipping worldwide

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Standard shipping is FREE&#xA0;worldwide! &#x1F973;&#x1F483;<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">The cost for express shipping is listed below. All orders (except for US, CAN and Mexico) are dispatched from our HQ in Loganholme, QLD, Australia &#x1F1E6;&#x1F1FA;&#xA0;<table class="lskd-shipping fr-table-selection-hover"><thead><tr><th style="width: 13.9451%;">Country</th><th style="width: 21.6853%;">Shipping Method</th><th style="width: 33.0835%;">Cost</th><th style="width: 31.0888%;">Estimated Time</th></tr></thead><tbody><tr><td rowspan="2" style="width: 13.9451%;"><img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052200-1f23001b-f988-4150-9c7d-65bdb9a4bce5-aus%20flag.png" style="width: 300px;" class="fr-fic fr-dib"></td><td style="width: 21.6853%;">Standard (AUS)&#xA0;</td><td style="width: 33.0835%;">FREE for all orders. No minimum spend.</td><td style="width: 31.0888%;">3-8 Business Days</td></tr><tr><td style="width: 21.6853%;">Express (AUS)</td><td style="width: 33.0835%;">$15 for orders under $99. $5 for orders between $99 - $249. FREE for orders over $250.</td><td style="width: 31.0888%;">2-5 Business Days</td></tr><tr><td rowspan="2" style="width: 13.9451%;"><img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052200-6d40e1b9-b7f8-4eda-a4f4-eec2f9e6e327-nz%20flag.png" style="width: 300px;" class="fr-fic fr-dib"> </td><td style="width: 21.6853%;">Standard (NZ)</td><td style="width: 33.0835%;">FREE for all orders. No minimum spend. </td><td style="width: 31.0888%;">4-8 Business Days </td></tr><tr><td style="width: 21.6853%;">Express (NZ)</td><td style="width: 33.0835%;">$15 for orders under $99. $5 for orders between $99 - $249. FREE for orders over $250.</td><td style="width: 31.0888%;">2-5 Business Days</td></tr><tr><td style="width: 13.9451%;"><img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052200-d49795ad-2c01-4ac8-a4ec-a953a5a166e6-shop%20and%20collect.png" style="width: 52px;" class="fr-fic fr-dib"></td><td style="width: 21.6853%;">Click &amp; Collect</td><td style="width: 33.0835%;">FREE</td><td style="width: 31.0888%;">Ready next business day! Await email confirmation for pick-up!</td></tr><tr><td style="width: 13.9451%;"> </td><td colspan="3" style="width: 85.9104%;">**Delivery + Click &amp; Collect times are an estimate only. Excludes order processing times and may be affected by Shipping Carrier &amp; Customs delays. Peak sale periods and Public Holidays may also affect the shipment of orders.**</td></tr></tbody></table> Shopping Rest of World?&#xA0;<a href="https://lskd-us.gorgias.help/en-US/how-much-is-shipping-92527" class="fr-strong fr-green">CLICK HERE</a>

HOW MUCH IS SHIPPING?

Information on our in-store and online returns.

<main id="isPasted" style="box-sizing: inherit; display: block; overflow-wrap: break-word; color: rgb(22, 22, 22); font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: medium; line-height: 24px; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Firstly, have your order number on hand - This can be found on the top of your order confirmation email or in &apos;order details&apos; if you&apos;re using the LSKD app!&#xA0; Your order number will look like this -&#xA0;#XXXXXX or #USXXXXX Then, you can walk into a LSKD retail store or click the link below to access our super-easy online return platform:<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://lskd.loopreturns.com/?ref=isp_rel_no_match#/" style="box-sizing: border-box; background: transparent; color: rgb(31, 31, 31); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; position: relative; border-bottom: none; display: inline-block;" title="https://lskd.loopreturns.com/#/">Start A Return</a><p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Or for order numbers starting with #US, click below:<p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://lskdus.loopreturns.com/?ref=isp_rel_no_match#/" style="box-sizing: border-box; background: transparent; color: rgb(31, 31, 31); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; position: relative; border-bottom: none; display: inline-block;" title="https://lskdus.loopreturns.com/#/">Start A #US Return</a> <p style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: &quot;DIN Next&quot;, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Started your return online, now what?<ul style="list-style-type: circle;"><li style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 14px; line-height: 24px; margin-top: 0px; margin-right: 0px; margin-bottom: 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x1F4E6; Package up the gear you&apos;re sending back - If you have the bag it was sent it, it is resealable. If not, no worries - you can use an bag, including a grocery bag (just make sure the ends are all securely taped up &#x1F609;)</li><li style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 14px; line-height: 24px; margin-top: 0px; margin-right: 0px; margin-bottom: 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x1F5A8;&#xFE0F; Print off your returns label - You should be able to download this once you get to the confirmation page in our returns portal. If not, it will be emailed to you as well. (If you still can&apos;t find it, just get in <a href="https://www.lskd.co/pages/contact-us" target="_blank" rel="noopener noreferrer">touch with us!</a>) - If you don&apos;t have a printer, Aus Post can scan the label from your phone and print it off at the post office.</li><li style="box-sizing: border-box; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-style: normal; font-size: 14px; line-height: 24px; margin-top: 0px; margin-right: 0px; margin-bottom: 25px; color: rgb(146, 149, 152); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#x1F4EA; Drop your return off at the post office&#xA0; - Once your package/return label has been scanned and the tracking has updated to say it&apos;s on its way back to us, your refund, exchange or store credit will be processed! If you selected an <a href="https://lskd-au.gorgias.help/en-US/what-is-an-instant-refund-349183" target="_blank" rel="noopener noreferrer">&apos;Instant Return&apos;</a>, your refund or exchange will be processed immediately after you&apos;ve lodged your return.&#xA0;</li></ul></main>

HOW DO I START A RETURN?

Information on being eligible for a refund

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Refunds are offered on all orders returned within 30 days of purchase, unless stated otherwise in the promotion T&amp;Cs.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">All refunds are processed back onto your original payment method. Refunds are not valid on shipping costs. &#xA0;

CAN I GET A REFUND?

Information on our return policy for sale items

Unless stated on the product page, or in the return details for that particular promotion, generally sale items will still have the same epic return options as normal &#x1F64C; &#xA0;Please be sure to check if the items were final sale as there are restrictions to returning these items.&#xA0;Promotions like our Trust Us Pack campaign will have changes to return options.&#xA0;&#xA0;

CAN I RETURN GEAR THAT I BOUGHT ON SALE?

Information on how to redeem your points at checkout

<div data-block="true" data-editor="b5j8r" data-offset-key="3ud10-0-0" id="isPasted"><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">First off, make sure you are logged into your account<a href="https://www.lskd.co/account/login?checkout_url=https://www.lskd.co/pages/rewards"></a>. Once you&apos;re logged in, at checkout there will be a drop-down option prompting you to redeem points. Using the APP? Scroll down, we got you!&#xA0; <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><img src="https://attachments.gorgias.help/uploads.gorgias.io/GyBLV6kbq5xNbQkK/All_Stars_-_How_to_claim-8a8dc56f-d10a-4934-a214-54df91b2c6f5-849b589d-f103-41c7-bc47-335b2bea0dc8.png" style="width: 469px;" class="fr-fic fr-dii"> <span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Heads-up points are not combinable with discount codes, free gift with purchase, promotional or sale items. Have too much time and want to read the T&amp;Cs?&#xA0;<a href="https://www.lskd.co/pages/promotions"></a><span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://www.lskd.co/pages/promotions">click here</a>. &#xA0; <div data-offset-key="3ud10-0-0">Using the APP?&#xA0; Follow the below steps &#x1F447;&#xA0; STEP 1:</div></div><div data-block="true" data-editor="b5j8r" data-offset-key="umcj-0-0"><div data-offset-key="umcj-0-0"> </div></div><div data-block="true" data-editor="b5j8r" data-offset-key="20dl4-0-0"><div data-offset-key="20dl4-0-0">Login to your Rewards Account:&#xA0;</div></div><div data-block="true" data-editor="b5j8r" data-offset-key="19i2k-0-0"><div data-offset-key="19i2k-0-0"> </div></div><div data-block="true" data-editor="b5j8r" data-offset-key="35t8g-0-0"> <img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052202-d1caa8a7-cbdd-4492-aa5a-92c5315a4d7d-step%201.webp" style="width: 300px;" class="fr-fic fr-dib"> STEP 2:</div> Click the Rewards icon at cart &#x1F6D2;<div data-block="true" data-editor="94b3" data-offset-key="7en07-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052202-7e0ccd53-f06e-483d-9676-605046aabf41-step%202.webp" style="width: 300px;" class="fr-fic fr-dib"></div> <div data-block="true" data-editor="2bk1d" data-offset-key="6t1tf-0-0" id="isPasted"><div data-offset-key="6t1tf-0-0">STEP 3:&#xA0;</div></div><div data-block="true" data-editor="2bk1d" data-offset-key="e29go-0-0"><div data-offset-key="e29go-0-0"> </div></div><div data-block="true" data-editor="2bk1d" data-offset-key="5ibs1-0-0"><div data-offset-key="5ibs1-0-0">Choose your reward &#x1F4B0; <img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052202-f42160a6-4e98-46ef-9e82-871d871bb8f8-step%203.webp" style="width: 300px;" class="fr-fic fr-dib"></div><div data-block="true" data-editor="2ni93" data-offset-key="2rf2j-0-0" id="isPasted"><div data-offset-key="2rf2j-0-0">STEP 4:</div></div><div data-block="true" data-editor="2ni93" data-offset-key="70fo8-0-0"><div data-offset-key="70fo8-0-0"> </div></div><div data-block="true" data-editor="2ni93" data-offset-key="cos8j-0-0"><div data-offset-key="cos8j-0-0">Redeem your reward!</div> <img src="https://attachments.gorgias.help/GyBLV6kbq5xNbQkK/hc/30BVo7vV9r7rvzmQ/2024052202-16cfa762-0e09-4497-aba6-7410e64a5a95-step%204.webp" style="width: 300px;" class="fr-fic fr-dib"> </div></div>

HOW DO I REDEEM POINTS?

LSKD AU

TOP FAQ'S

CAN I RETURN A GIFT CARD?

CAN I RETURN A GIFT?

DO YOU PROVIDE GIFT RECEIPTS?

I PROCESSED MY RETURN BUT DIDN'T RECEIVE MY RETURN LABEL?

DO I GET A PREPAID RETURN LABEL SENT TO ME WITH MY RETURN?

CAN I RETURN MULTIPLE ORDERS IN ONE PACKAGE?

GENERAL RETURN INFO

CAN I EXCHANGE?

CAN I EXCHANGE AN EXCHANGE?

ARE MY EXCHANGE ITEM(S) HELD FOR ME?

OPTED FOR A STORE CREDIT?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SAY IT'S OUT OF STOCK BUT IT'S AVAILABLE ON THE WEBSITE?

'SHOP NOW WITH $X' INFO

EXCHANGES & STORE CREDITS

WHAT IS AN INSTANT RETURN/EXCHANGE?

WHY DO I NEED TO PROVIDE MY CREDIT CARD INFO?

I WANT TO KEEP MY ORIGINAL ITEM?

I HAVEN'T SENT MY RETURN BACK WITHIN 14 DAYS?

CAN I GET BLOCKED FROM INSTANT RETURNS?

INSTANT RETURNS

WHEN WILL I RECEIVE MY REFUND?

I PAID WITH A GIFT CARD/STORE CREDIT?

I USED MORE THAN ONE PAYMENT METHOD?

HOW DO REFUNDS WORK WITH BUY NOW PAY LATER SERVICES?

I HAVEN'T GOT MY REFUND?

REFUNDS

CAN I RETURN MY IN STORE PURCHASE ONLINE?

CAN I RETURN MY ONLINE PURCHASES IN STORE?

DO I NEED A RECEIPT?

IN STORE RETURNS

RETURNS & EXCHANGES

WHAT ABOUT CUSTOMS FEES?

SHIPPING COSTS

WHERE DO YOU SHIP FROM?

HOW LONG UNTIL MY ORDER IS SHIPPED?

AUSTRALIA POST HAS LOST MY ORDER?

MY TRACKING HAS NOT UPDATED?

DO YOU SHIP SAME DAY?

WHY WAS MY ORDER RETURNED TO SENDER?

GENERAL SHIPPING INFO

DO YOU OFFER CLICK & COLLECT?

HOW DOES CLICK & COLLECT WORK?

CAN SOMEONE ELSE PICK UP MY CLICK & COLLECT?

WHEN WILL MY CLICK & COLLECT BE READY?

CLICK & COLLECT

DO YOU DELIVER TO PO BOXES AND PARCEL LOCKERS?

DO I NEED TO SIGN FOR MY ORDER?

MY TRACKING SAYS DELIVERED BUT I DON'T HAVE MY ORDER?

MANAGING YOUR DELIVERY

DELIVERY

SHIPPING / CLICK & COLLECT

HOW DO I JOIN CLUB LSKD?

HOW DO I KNOW WHAT PERKS I GET ACCESS TO?

DO I GET A BIRTHDAY REWARD?

GETTING STARTED WITH CLUB LSKD

CAN I REDEEM MY POINTS IN STORE?

USING & REDEEMING POINTS

HOW DO I EARN POINTS?

I MADE AN ORDER BEOFRE I CREATED AN ACCOUNT, WHERE ARE MY POINTS?

I FORGOT TO LOG IN WHEN I PLACED MY ORDER

IF I RETURN ITEMS FOR A REFUND, WILL I GET MY POINTS BACK?

EARNING POINTS

HOW DO I KNOW WHAT TIER I'M IN?

DOES MY TIER STATUS EXPIRE?

TIER STATUS

DO MY POINTS EXPIRE?

CAN I TRANSFER POINTS TO SOMEONE ELSE?

MY POINTS DISAPPEARED

CAN I COMBINE POINTS FROM MY 2 EMAIL ADDRESSES?

I'VE CHANGED MY EMAIL ADDRESS, CAN I TRANSFER POINTS?

CLUB LSKD TERMS & CONDITIONS

HOW DO I DOWNLOAD THE WALLET PASS?

POINTS ISSUES & TROUBLESHOOTING

CLUB LSKD REWARDS

HOW LONG ARE GIFT CARDS VALID FOR?

DO YOU OFFER PHYSICAL GIFT CARDS?

WHEN WILL I RECEIVE MY GIFT CARD?

HOW DO I REDEEM MY GIFT CARD?

CAN I APPLY MULTIPLE GIFT CARDS AT CHECKOUT?

HOW DO I USE MY ULTIMATE EGIFT CARD IN STORE?

HOW DO I USE MY ULTIMATE GIFT CARD ONLINE?

CAN I EXCHANGE MY ULTIMATE GIFT CARD FOR AN LSKD ONE?

HOW DO I CHECK MY GIFT CARD BALANCE?

I CAN'T FIND MY STORE CREDIT OR GIFT CARD?

GIFT CARDS

WHAT PAYMENT METHODS ARE AVAILABLE?

CAN I USE MORE THAN ONE PAYMENT TYPE?

CAN I PAY WHEN I PICK UP MY CLICK & COLLECT?

CAN I CHANGE MY PAYMENT METHOD?

MY DEBIT/CREDIT CARD ISN'T PROCESSING?

PAYMENTS

PAYMENT

CAN I CANCEL MY ORDER?

I ORDERED THE WRONG SIZE, CAN I CHANGE IT?

MY LSKD APP ISN'T WORKING

MY ORDERS BEEN FLAGGED AS FRAUD?

ORDER ASSISTANCE

ORDERS & PAYMENT

GIFT WITH PURCHASE INFO

I'M HAVING ISSUES APPLYING FOR A FITNESS PARTNERSHIP

GENERAL DISCOUNT CODE INFO

MY DISCOUNT CODE ISN'T APPLYING?

2 FOR X DEALS

MY LSKD REWARDS POINTS AREN'T WORKING?

DISCOUNT CODES

PROMOTIONS

CAN I PUT AN ITEM ON HOLD?

CAN I USE MY LSKD REWARDS POINTS IN STORE?

CAN I RETURN MY IN STORE PURCHASES ONLINE?

STORE LOCATIONS

WHAT TIME CAN I START LINING UP?

WOMEN'S LEGGINGS SWAP DETAILS

MEN'S SHORT SWAP DETAILS

WILL YOU HAVE PEOPLE MONITORING THE QUEUE?

I DON'T LIKE CROWDS, SHOULD I COME ANOTHER DAY TO AVOID THEM?

ARE THE EVENTS PRAM/KID FRIENDLY?

IF AN ITEM IS SOLD OUT IN-STORE, CAN THE TEAM PLACE AN ORDER FOR ME WITH THE STOCK ONLINE?