Information on how long your points are valid for

<span id="isPasted" style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Points on your account will expire 12 months after you earn them.&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;" id="isPasted">Hack: if you redeem your points into a discount code, it will never expire! &#x1F911;

DO MY POINTS EXPIRE?

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You can&#x2019;t send points &#x1F622; What you spend is yours to earn, and what you earn is yours to save!

CAN I TRANSFER POINTS TO SOMEONE ELSE?

Information on how to find your discount code after redeeming points at checkout

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you have tried to claim your reward points on an order that isn&apos;t eligible, the points may have converted to a discount code.&#xA0;<div data-block="true" data-editor="5202f" data-offset-key="98s6u-0-0"><div data-offset-key="98s6u-0-0"> </div></div><div data-block="true" data-editor="5202f" data-offset-key="e35q9-0-0"><div data-offset-key="e35q9-0-0"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">This discount code does not expire and will sit on your account until you are ready to use it. So don&apos;t worry, the points aren&apos;t missing, they have just changed to a code &#x1F609; </div></div><div id="isPasted"><div><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Find your valid codes via Website <a class="fr-strong" href="https://www.lskd.co/pages/rewards#status" rel="noopener noreferrer" target="_blank">HERE</a></div> </div>

MY POINTS DISAPPEARED

Information on your unique Club LSKD account

No. Each Club LSKD account is tied to a unique email address, so points can&#x2019;t be combined across accounts.&#xA0;Any questions let reach out to our Community Experience team at&#xA0;<a data-start="342" data-end="361" rel="noopener"></a><a data-start="342" data-end="361" rel="noopener">yourfriends@lskd.co</a>. &#x1F49B;

CAN I COMBINE POINTS FROM MY 2 EMAIL ADDRESSES?

Information on transferring points across to your new email address

<span id="isPasted" style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In some circumstances, we can!&#xA0;<span style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Reach out to the Community Experience legends;&#xA0;<a href="mailto:yourfriends@lskd.co" style="text-decoration:none;"><span style="font-size: 10.5pt; font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">yourfriends@lskd.co</a><span style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;and they will sort something for you!&#xA0;<span style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">It&apos;s important to note that we may be able to transfer you points but we are unable to transfer your tier status. Transferring your points to a new address will mean beginning at &apos;rookie&apos;&#xA0;

I'VE CHANGED MY EMAIL ADDRESS, CAN I TRANSFER POINTS?

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">To be eligible for earning and redeeming points via CLUB LSKD Rewards you must create an account via lskd.co.How to Earn CLUB LSKD Reward Points&#xA0;For every $AUD1 you spend with LSKD you will earn 1 point. If you refer a friend to LSKD via the unique link and they haven&#x2019;t bought any LSKD before and are not signed up to our marketing emails or SMS you will receive 300 points once they make a purchase over $100.&#xA0; CLUB LSKD Rewards was created and launched on the 28th of June 2021 meaning any purchases made prior to this date will not count towards the LSKD Rewards program in any way.&#xA0; Earning Points from the&#xA0;<a href="https://www.lskd.co/pages/rewards" style="text-decoration:none;">https://www.lskd.co/pages/rewards</a>&#xA0;landing pageWhen you create an LSKD Account you will earn 25 points.&#xA0;When you join our Facebook community group you will earn 5 points.When you follow our lskd Instagram account you will earn 5 points.&#xA0;When you follow our lskd TikTok Account you will earn 5 points.&#xA0;When you download the lskd APP you will earn 10 points. &#xA0;When you leave a google review you will earn 10 points.&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">How you earn points and the points you earn are subject to change with no notice from LSKD.&#xA0; Claiming CLUB LSKD Rewards PointsIf you are an active CLUB LSKD Rewards member, and use your linked email to make an order the eligible points will automatically connect to your account. If you have made a purchase 30 days prior to making a CLUB LSKD Rewards account you are eligible to claim these points via the claim points form in your account. This is located at the bottom of the rewards page once you&#x2019;re logged in.&#xA0; Redeeming LSKD Rewards Points&#xA0;The fun bit! If you are logged into your account you can Redeem your points at checkout. The maximum amount of points you can redeem is 500, this equals a $50 discount. Any Points redemption will not be combinable with any other discount, promotion, or offer like a Gift with Purchase, discounts, bundles or sale items and may not be available during some sales periods like but not limited to Black Friday, Mid Year Sale or Trust Us Packs.&#xA0;&quot;Points are not redeemable for cash or any other like instruments, including gift vouchers, gift cards, and credit notes. Points cannot be sold, transferred or assigned.&quot;Points are not redeemable for cash or transferable. CLUB LSKD Rewards Points Expiry&#xA0;Points are valid for 12 months from when you receive them. If not Redeemed your points will expire 12 months from when you accrued your points. For example, if you purchase a $60 Tank on the 5th of November 2024 you have 60 points. These points will then expire on the 5th of November 2025. If you purchase another $60 tank on the 6th of November 2024 you will have another 60 points and these will expire on the 6th of November 2025.&#xA0; CLUB LSKD Rewards Tier Status Eligibility &amp; ExpiryRookieTo enter Rookie all you are required to do is create an account. Once you have created an account you will access the perks for this level. Perks may change. Find them here&#xA0;<a href="https://www.lskd.co/pages/rewards" style="text-decoration:none;">https://www.lskd.co/pages/rewards</a>&#xA0; ProTo enter into PRO you must spend over $500 in a 12-month period (the update may take 30 days once the amount has been spent). To maintain this tier you must also spend an additional $500 within a 12-month period. Once you have been upgraded to PRO you have access to the perks for this level. Perks may change. Find them here&#xA0;<a href="https://www.lskd.co/pages/rewards" style="text-decoration:none;">https://www.lskd.co/pages/rewards</a>. If you do not spend the tier threshold within the 12-month period you will be downgraded to Rookie.&#xA0; MVP&#xA0;To enter into MVP you must spend over $1200 in a 12-month period (the update may take 30 days once the amount has been spent). To maintain this tier you must also spend an additional $1200 within a 12-month period. Once you have been upgraded to MVP you have access to the perks for this level. Perks may change. Find them here&#xA0;<a href="https://www.lskd.co/pages/rewards" style="text-decoration:none;">https://www.lskd.co/pages/rewards</a>. If you do not spend the tier threshold within the 12-month period you will be downgraded to PRO Legacy&#xA0;To enter into Legacy you must spend over $3000 in a 12-month period (the update may take 30 days once the amount has been spent). To maintain this tier you must spend an additional $3000 within a 12-month period. Once you have been upgraded to Legacy you have access to the perks for this level. Perks may change. Find them here&#xA0;<a href="https://www.lskd.co/pages/rewards" style="text-decoration:none;">https://www.lskd.co/pages/rewards</a>. If you do not spend the tier threshold within the 12-month period you will be downgraded to MVP CLUB LSKD Rewards Free Shipping T&amp;Cs&#xA0;PRO &amp; MVP tiers are eligible for free standard shipping on all orders.&#xA0;MVP tier is eligible for free Express Shipping for all orders over $99.&#xA0;Legacy tier is eligible for free Express Shipping on all orders.&#xA0;If you are logged in and are eligible for any of the above, the free shipping will be applied automatically at checkout. ** During peak periods throughout the year Express Shipping may be turned off for all community members and not applicable during these times.&#xA0; Tier Entry &amp; Birthday Surprise Discounts.&#xA0;Will be valid for a period of 14 days and requires a minimum spend of $100 for this to be applied. Birthdays must be added via the CLUB LSKD Dashboard at least 30 days before your birthday to be eligible for the birthday reward. Your birthday surprise will be emailed to you on your birthday.&#xA0; Exclusive not-for-sale Products&#xA0;Not-for-sale products are required to be purchased using rewards points. If you do not have sufficient rewards points you will not be eligible to redeem not-for-sale products.&#xA0; LSKD reserves the right to make changes or updates to any of the LSKD Rewards Terms &amp; Conditions without notice.&#xA0;

CLUB LSKD TERMS & CONDITIONS

Information on how to download the wallet pass and how to use it in store

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Click the link <a class="fr-strong" href="https://lskd.novel.com/login" rel="noopener noreferrer" target="_blank">here</a> and follow the steps!&#xA0;<span style="color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;" id="isPasted">When you&apos;re shopping in store, show the team your QR code and they will scan it for you.&#xA0;

HOW DO I DOWNLOAD THE WALLET PASS?

LSKD AU

POINTS ISSUES & TROUBLESHOOTING

CLUB LSKD REWARDS

The boring sh*t

Full Terms & Conditions

Can I buy a Trust Us Pack in store?

Can I buy other LSKD gear when I order a Trust Us Pack?

If I order 2 or more packs will they be in the same box or separate?

If I buy two will I get the same thing in both?

Buying a Trust Us Pack

What if I am different sizes for top & bottom?

Can I choose what sizes I get?

What happens if it doesn't fit?

Choosing the right size

Can I use a discount code?

Can I redeem rewards points on my Trust Us Pack?

Can I add a Free Gift with Purchase (GWP) to my Trust Us Pack order?

Discounts & Rewards Points

Whats in the Trust Us Pack?

Can I choose the items?

Will there be exclusive styles in there?

Will there be active wear in them?

What's in the pack?

What if I don't like what I got?

Can I exchange individual items?

Can I return to my local LSKD Retail Store?

Returns & Exchanges

Help! I picked the wrong size, can I make a change?

I f*cked up my order! How do I cancel it?

Change & Cancel Options

What payment options are there for Trust Us Packs?

Payment Options

How long will it take to get my order?

I ordered 2 Trust Us Packs but only received one?

I chose Next Day Metro Shipping why hasn't my order shipped yet?

Shipping & Dispatch

TRUST US PACKS

IS EVERYTHING ON SALE?

HOW LONG IS THE SALE FOR?

CAN I SHOP THE SALE IN-STORE?

HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?

DO I NEED A CODE FOR THE SALE?

CAN I STACK MY DISCOUNT CODES ON TOP OF SALE ITEMS?

CAN I USE MY LSKD REWARDS POINTS DURING THE SALE?

THE BORING SH*T

APP SALE

HOW DO I START A RETURN?

RETURNS POLICY INFO

CAN I RETURN A GIFT CARD?

CAN I RETURN A GIFT?

DO YOU PROVIDE GIFT RECEIPTS?

CAN I RETURN GEAR THAT I BOUGHT ON SALE?

I PROCESSED MY RETURN BUT DIDN'T RECEIVE MY RETURN LABEL?

DO I GET A PREPAID RETURN LABEL SENT TO ME WITH MY RETURN?

CAN I RETURN MULTIPLE ORDERS IN ONE PACKAGE?

GENERAL RETURN INFO

CAN I EXCHANGE?

CAN I EXCHANGE AN EXCHANGE?

ARE MY EXCHANGE ITEM(S) HELD FOR ME?

OPTED FOR A STORE CREDIT?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SAY IT'S OUT OF STOCK BUT IT'S AVAILABLE ON THE WEBSITE?

'SHOP NOW WITH $X' INFO

EXCHANGES & STORE CREDITS

WHAT IS AN INSTANT RETURN/EXCHANGE?

WHY DO I NEED TO PROVIDE MY CREDIT CARD INFO?

I WANT TO KEEP MY ORIGINAL ITEM?

I HAVEN'T SENT MY RETURN BACK WITHIN 14 DAYS?

CAN I GET BLOCKED FROM INSTANT EXCHANGES?

INSTANT RETURNS

CAN I GET A REFUND?

WHEN WILL I RECEIVE MY REFUND?

I PAID WITH A GIFT CARD/STORE CREDIT?

I USED MORE THAN ONE PAYMENT METHOD?

HOW DO REFUNDS WORK WITH BUY NOW PAY LATER SERVICES?

I HAVEN'T GOT MY REFUND?

REFUNDS

CAN I RETURN MY IN STORE PURCHASE ONLINE?

CAN I RETURN MY ONLINE PURCHASES IN STORE?

DO I NEED A RECEIPT?

IN STORE RETURNS

RETURNS & EXCHANGES

HOW MUCH IS SHIPPING?

WHAT ABOUT CUSTOMS FEES?

SHIPPING COSTS

WHERE DO YOU SHIP FROM?

HOW LONG UNTIL MY ORDER IS SHIPPED?

AUSTRALIA POST HAS LOST MY ORDER?

MY TRACKING HAS NOT UPDATED?

DO YOU SHIP SAME DAY?

WHY WAS MY ORDER RETURNED TO SENDER?

MANAGING YOUR DELIVERY

GENERAL SHIPPING INFO

DO YOU OFFER CLICK & COLLECT?

HOW DOES CLICK & COLLECT WORK?

CAN SOMEONE ELSE PICK UP MY CLICK & COLLECT?

WHEN WILL MY CLICK & COLLECT BE READY?

CLICK & COLLECT

DO YOU DELIVER TO PO BOXES AND PARCEL LOCKERS?

HOW LONG DOES SHIPPING TAKE?

DO I NEED TO SIGN FOR MY ORDER?

MY TRACKING SAYS DELIVERED BUT I DON'T HAVE MY ORDER?

DELIVERY

SHIPPING / CLICK & COLLECT

HOW DO I JOIN CLUB LSKD?

HOW DO I KNOW WHAT PERKS I GET ACCESS TO?

DO I GET A BIRTHDAY REWARD?

GETTING STARTED WITH CLUB LSKD

HOW DO I REDEEM POINTS?

CAN I REDEEM MY POINTS IN STORE?

USING & REDEEMING POINTS

HOW DO I EARN POINTS?

I MADE AN ORDER BEOFRE I CREATED AN ACCOUNT, WHERE ARE MY POINTS?

I FORGOT TO LOG IN WHEN I PLACED MY ORDER

IF I RETURN ITEMS FOR A REFUND, WILL I GET MY POINTS BACK?

EARNING POINTS

HOW DO I KNOW WHAT TIER I'M IN?

DOES MY TIER STATUS EXPIRE?

TIER STATUS

HOW LONG ARE GIFT CARDS VALID FOR?

DO YOU OFFER PHYSICAL GIFT CARDS?

WHEN WILL I RECEIVE MY GIFT CARD?

HOW DO I REDEEM MY GIFT CARD?

CAN I APPLY MULTIPLE GIFT CARDS AT CHECKOUT?

HOW DO I USE MY ULTIMATE EGIFT CARD IN STORE?

HOW DO I USE MY ULTIMATE GIFT CARD ONLINE?

CAN I EXCHANGE MY ULTIMATE GIFT CARD FOR AN LSKD ONE?

HOW DO I CHECK MY GIFT CARD BALANCE?

I CAN'T FIND MY STORE CREDIT OR GIFT CARD?

GIFT CARDS

WHAT PAYMENT METHODS ARE AVAILABLE?

CAN I USE MORE THAN ONE PAYMENT TYPE?

CAN I PAY WHEN I PICK UP MY CLICK & COLLECT?

CAN I CHANGE MY PAYMENT METHOD?

MY DEBIT/CREDIT CARD ISN'T PROCESSING?

PAYMENTS

PAYMENT

CAN I CANCEL MY ORDER?

I ORDERED THE WRONG SIZE, CAN I CHANGE IT?

MY LSKD APP ISN'T WORKING

ORDER ASSISTANCE

ORDERS & PAYMENT

GIFT WITH PURCHASE INFO

I'M HAVING ISSUES APPLYING FOR A FITNESS PARTNERSHIP

GENERAL DISCOUNT CODE INFO

MY DISCOUNT CODE ISN'T APPLYING?

2 FOR X DEALS

MY LSKD REWARDS POINTS AREN'T WORKING?

DISCOUNT CODES

PROMOTIONS

CAN I PUT AN ITEM ON HOLD?

CAN I USE MY LSKD REWARDS POINTS IN STORE?

CAN I RETURN MY IN STORE PURCHASES ONLINE?

STORE LOCATIONS

WHAT TIME CAN I START LINING UP?

WOMEN'S LEGGINGS SWAP DETAILS

MEN'S SHORT SWAP DETAILS

WILL YOU HAVE PEOPLE MONITORING THE QUEUE?

I DON'T LIKE CROWDS, SHOULD I COME ANOTHER DAY TO AVOID THEM?

ARE THE EVENTS PRAM/KID FRIENDLY?

IF AN ITEM IS SOLD OUT IN-STORE, CAN THE TEAM PLACE AN ORDER FOR ME WITH THE STOCK ONLINE?