Where to find the most up-to-date information about lining up for your local store opening

Each store location will be slightly different, depending if the store is located inside a shopping mall or street facing.&#xA0;To find out what time you can start lining up at your local store opening:1. See recent posts on our instagram @lskd.stores&#xA0;2. Jump on our facebook event page! These event pages can be found by simply searching &apos;LSKD *LOCATION* Store Opening&apos; in your facebook search bar3. Join our Facebook Community Group <a href="https://www.facebook.com/share/g/1AjVGvU6DD/?mibextid=wwXIfr" target="_blank" rel="noopener noreferrer">here</a>!It&apos;s also a good idea to be aware of the weather conditions before making your way to the store! This may look like bringing sunscreen, a hat or even an umbrella if it&apos;s looking grey &#x1F327;&#xFE0F;

WHAT TIME CAN I START LINING UP?

Information on how to take part in our women's leggings swap

Be one of the first 300 or 400 (depending on location) people on the day, to receive a free pair of LSKD Full Length Black Leggings when you donate a pair of old leggings to us. The leggings you donate don&apos;t necessarily have to be LSKD leggings &#x1F609;* 1 swap per person, so no swapping on behalf of your friends and family** No refunds or exchanges*** RSVP&apos;ing to the store opening, doesn&apos;t guarantee you a free pair of leggings/shorts. First in, best dressed on the day!

WOMEN'S LEGGINGS SWAP DETAILS

Information on how to take part in our mens shorts swap

Be one of the first 100 people on the day to receive a free pair of LSKD Men&apos;s 5&quot; or 7&quot; Shorts, when you donate a pair of your old shorts to us.&#xA0;* 1 swap per person** No refunds or exchanges for leggings swaps.&#xA0;*** Bring any pair of old gym shorts- they don&apos;t necessarily need to be LSKD shorts.**** RSVP&apos;ing to the store opening, doesn&apos;t guarantee you a free pair of shorts. First in, best dressed on the day!

MEN'S SHORT SWAP DETAILS

Information on how we're keeping the store opening fair and safe for the community

Our team will be monitoring the queue to ensure a safe and fair experience for everyone in line. In return, we ask for our community to respect our teams directions on the day.

WILL YOU HAVE PEOPLE MONITORING THE QUEUE?

Information on visiting us in the days after the opening event, for a quieter shopping experience.

Our store openings are such an exciting day to be able to connect with our community, with hundreds coming out to be a part of the special day! If you prefer a quieter shopping experience, we&#x2019;d recommend visiting on another day once the store opening excitement settles.That said, if you&#x2019;re keen to be part of the opening day energy, our team will be on hand to take care of you, help manage the crowd and keep things running as smoothly as possible. We&#x2019;d love to see you whenever you choose to come in!

I DON'T LIKE CROWDS, SHOULD I COME ANOTHER DAY TO AVOID THEM?

Information on our events being family-friendly

Our opening day events are family-friendly and everyone is welcome. That said, it can get quite busy with large crowds, so we recommend keeping this in mind if you&#x2019;re bringing prams or young kids.Our team will be there to help keep things moving and ensure everyone has a great experience.

ARE THE EVENTS PRAM/KID FRIENDLY?

Information for if an item isn't in store, can the team do an order for the stock online?

If you&apos;re after an item that is unavailable or sold out in-store, have a chat to the team! If they find that there&apos;s stock online, the team can place an order for you and your item/s will be shipped out to you with FREE express shipping!

IF AN ITEM IS SOLD OUT IN-STORE, CAN THE TEAM PLACE AN ORDER FOR ME WITH THE STOCK ONLINE?

Information on how long the exclusive product will be available for

Our exclusive store opening product/s, are available until stocks last!We recommend calling your local store to check stock availability before popping in.&#xA0;*This product won&apos;t be available online or to be shipped out to you.

WILL THE EXCLUSIVE PRODUCT BE AVAILABLE AFTER OPENING DAY?

LSKD AU

LSKD NEW STORE OPENINGS

LSKD RETAIL STORES

The boring sh*t

Full Terms & Conditions

Can I buy a Trust Us Pack in store?

Can I buy other LSKD gear when I order a Trust Us Pack?

If I order 2 or more packs will they be in the same box or separate?

If I buy two will I get the same thing in both?

Buying a Trust Us Pack

What if I am different sizes for top & bottom?

Can I choose what sizes I get?

What happens if it doesn't fit?

Choosing the right size

Can I use a discount code?

Can I redeem rewards points on my Trust Us Pack?

Can I add a Free Gift with Purchase (GWP) to my Trust Us Pack order?

Discounts & Rewards Points

Whats in the Trust Us Pack?

Can I choose the items?

Will there be exclusive styles in there?

Will there be active wear in them?

What's in the pack?

What if I don't like what I got?

Can I exchange individual items?

Can I return to my local LSKD Retail Store?

Returns & Exchanges

Help! I picked the wrong size, can I make a change?

I f*cked up my order! How do I cancel it?

Change & Cancel Options

What payment options are there for Trust Us Packs?

Payment Options

How long will it take to get my order?

I ordered 2 Trust Us Packs but only received one?

I chose Next Day Metro Shipping why hasn't my order shipped yet?

Shipping & Dispatch

TRUST US PACKS

IS EVERYTHING ON SALE?

HOW LONG IS THE SALE FOR?

CAN I SHOP THE SALE IN-STORE?

HOW LONG WILL IT TAKE MY ORDER TO BE SHIPPED?

DO I NEED A CODE FOR THE SALE?

CAN I STACK MY DISCOUNT CODES ON TOP OF SALE ITEMS?

CAN I USE MY LSKD REWARDS POINTS DURING THE SALE?

THE BORING SH*T

APP SALE

HOW DO I START A RETURN?

RETURNS POLICY INFO

CAN I RETURN A GIFT CARD?

CAN I RETURN A GIFT?

DO YOU PROVIDE GIFT RECEIPTS?

CAN I RETURN GEAR THAT I BOUGHT ON SALE?

I PROCESSED MY RETURN BUT DIDN'T RECEIVE MY RETURN LABEL?

DO I GET A PREPAID RETURN LABEL SENT TO ME WITH MY RETURN?

CAN I RETURN MULTIPLE ORDERS IN ONE PACKAGE?

GENERAL RETURN INFO

CAN I EXCHANGE?

CAN I EXCHANGE AN EXCHANGE?

ARE MY EXCHANGE ITEM(S) HELD FOR ME?

OPTED FOR A STORE CREDIT?

WHY DID MY EXCHANGE ITEM GO OUT OF STOCK?

WHY DOES MY EXCHANGE ITEM SAY IT'S OUT OF STOCK BUT IT'S AVAILABLE ON THE WEBSITE?

'SHOP NOW WITH $X' INFO

EXCHANGES & STORE CREDITS

WHAT IS AN INSTANT RETURN/EXCHANGE?

WHY DO I NEED TO PROVIDE MY CREDIT CARD INFO?

I WANT TO KEEP MY ORIGINAL ITEM?

I HAVEN'T SENT MY RETURN BACK WITHIN 14 DAYS?

CAN I GET BLOCKED FROM INSTANT EXCHANGES?

INSTANT RETURNS

CAN I GET A REFUND?

WHEN WILL I RECEIVE MY REFUND?

I PAID WITH A GIFT CARD/STORE CREDIT?

I USED MORE THAN ONE PAYMENT METHOD?

HOW DO REFUNDS WORK WITH BUY NOW PAY LATER SERVICES?

I HAVEN'T GOT MY REFUND?

REFUNDS

CAN I RETURN MY IN STORE PURCHASE ONLINE?

CAN I RETURN MY ONLINE PURCHASES IN STORE?

DO I NEED A RECEIPT?

IN STORE RETURNS

RETURNS & EXCHANGES

HOW MUCH IS SHIPPING?

WHAT ABOUT CUSTOMS FEES?

SHIPPING COSTS

WHERE DO YOU SHIP FROM?

HOW LONG UNTIL MY ORDER IS SHIPPED?

AUSTRALIA POST HAS LOST MY ORDER?

MY TRACKING HAS NOT UPDATED?

DO YOU SHIP SAME DAY?

WHY WAS MY ORDER RETURNED TO SENDER?

MANAGING YOUR DELIVERY

GENERAL SHIPPING INFO

DO YOU OFFER CLICK & COLLECT?

HOW DOES CLICK & COLLECT WORK?

CAN SOMEONE ELSE PICK UP MY CLICK & COLLECT?

WHEN WILL MY CLICK & COLLECT BE READY?

CLICK & COLLECT

DO YOU DELIVER TO PO BOXES AND PARCEL LOCKERS?

HOW LONG DOES SHIPPING TAKE?

DO I NEED TO SIGN FOR MY ORDER?

MY TRACKING SAYS DELIVERED BUT I DON'T HAVE MY ORDER?

DELIVERY

SHIPPING / CLICK & COLLECT

HOW DO I JOIN CLUB LSKD?

HOW DO I KNOW WHAT PERKS I GET ACCESS TO?

DO I GET A BIRTHDAY REWARD?

GETTING STARTED WITH CLUB LSKD

HOW DO I REDEEM POINTS?

CAN I REDEEM MY POINTS IN STORE?

USING & REDEEMING POINTS

HOW DO I EARN POINTS?

I MADE AN ORDER BEOFRE I CREATED AN ACCOUNT, WHERE ARE MY POINTS?

I FORGOT TO LOG IN WHEN I PLACED MY ORDER

IF I RETURN ITEMS FOR A REFUND, WILL I GET MY POINTS BACK?

EARNING POINTS

HOW DO I KNOW WHAT TIER I'M IN?

DOES MY TIER STATUS EXPIRE?

TIER STATUS

DO MY POINTS EXPIRE?

CAN I TRANSFER POINTS TO SOMEONE ELSE?

MY POINTS DISAPPEARED

CAN I COMBINE POINTS FROM MY 2 EMAIL ADDRESSES?

I'VE CHANGED MY EMAIL ADDRESS, CAN I TRANSFER POINTS?

CLUB LSKD TERMS & CONDITIONS

HOW DO I DOWNLOAD THE WALLET PASS?

POINTS ISSUES & TROUBLESHOOTING

CLUB LSKD REWARDS

HOW LONG ARE GIFT CARDS VALID FOR?

DO YOU OFFER PHYSICAL GIFT CARDS?

WHEN WILL I RECEIVE MY GIFT CARD?

HOW DO I REDEEM MY GIFT CARD?

CAN I APPLY MULTIPLE GIFT CARDS AT CHECKOUT?

HOW DO I USE MY ULTIMATE EGIFT CARD IN STORE?

HOW DO I USE MY ULTIMATE GIFT CARD ONLINE?

CAN I EXCHANGE MY ULTIMATE GIFT CARD FOR AN LSKD ONE?

HOW DO I CHECK MY GIFT CARD BALANCE?

I CAN'T FIND MY STORE CREDIT OR GIFT CARD?

GIFT CARDS

WHAT PAYMENT METHODS ARE AVAILABLE?

CAN I USE MORE THAN ONE PAYMENT TYPE?

CAN I PAY WHEN I PICK UP MY CLICK & COLLECT?

CAN I CHANGE MY PAYMENT METHOD?

MY DEBIT/CREDIT CARD ISN'T PROCESSING?

PAYMENTS

PAYMENT

CAN I CANCEL MY ORDER?

I ORDERED THE WRONG SIZE, CAN I CHANGE IT?

MY LSKD APP ISN'T WORKING

ORDER ASSISTANCE

ORDERS & PAYMENT

GIFT WITH PURCHASE INFO

I'M HAVING ISSUES APPLYING FOR A FITNESS PARTNERSHIP

GENERAL DISCOUNT CODE INFO

MY DISCOUNT CODE ISN'T APPLYING?

2 FOR X DEALS

MY LSKD REWARDS POINTS AREN'T WORKING?

DISCOUNT CODES

PROMOTIONS

CAN I PUT AN ITEM ON HOLD?

CAN I USE MY LSKD REWARDS POINTS IN STORE?

CAN I RETURN MY IN STORE PURCHASES ONLINE?

STORE LOCATIONS

WHAT SHOULD I DO IF MY PRODUCT IS FAULT OR DAMAGED?

CARE INSTRUCTIONS?

WHAT ARE THE DIFFERENCES BETWEEN OUR WOMEN'S LEGGINGS/SHORTS

DO LSKD PRODUCTS CONTAIN PFAS OR BFAS?

WHAT SIZE DO I BUY IN UNISEX?

MEN'S TOP SIZE GUIDE

MEN'S BOTTOMS SIZE GUIDE

BRA SIZE GUIDE

WOMEN'S TOPS SIZE GUIDE

WOMEN'S BOTTOMS SIZE GUIDE

LEGGINGS INSEAM MEASUREMENTS

SIZING

PRODUCTS & SIZING