LSKD AU

If any product you have received from us that is damaged or faulty please reach out to our Community Experience Team with your order number, a photo of the fault and the PO number (located on the label inside if still attached or printed inside the right pocket of some gear).&#xA0; We would love to get a solution for you ASAP!&#xA0; <a href="https://www.lskd.co/pages/contact-us" rel="noopener noreferrer" target="_blank">Contact Us</a>

If any product you have received from us that is damaged or faulty...

What should I do if my product is faulty or damaged?

Products & Sizing

Will everything be on sale?

What's the Return Policy?

Can I use my normal payment method?

Can I redeem or earn Club LSKD Points?

How do I access the Online Warehouse Sale?

Can I shop the sale on my LSKD App?

Will there be a dispatch delay?

Can I use discount codes?

The boring sh*t

Terms & Conditions

Online Warehouse Sale

Full Terms & Conditions

Can I buy a Trust Us Pack in store?

Can I buy other LSKD gear when I order a Trust Us Pack?

If I order 2 or more packs will they be in the same box or separate?

If I buy two will I get the same thing in both?

Buying a Trust Us Pack

What if I am different sizes for top & bottom?

Can I choose what sizes I get?

What happens if it doesn't fit?

Choosing the right size

Can I use a discount code?

Can I redeem rewards points on my Trust Us Pack?

Discounts & Rewards Points

Whats in the Trust Us Pack?

Can I choose the items?

Will there be exclusive styles in there?

Will there be active wear in them?

What's in the pack?

What if I don't like what I got?

Can I exchange individual items?

Can I return to my local LSKD Retail Store?

Returns & Exchanges

Help! I picked the wrong size, can I make a change?

I f*cked up my order! How do I cancel it?

Change & Cancel Options

What payment options are there for Trust Us Packs?

Payment Options

How long will it take to get my order?

I ordered 2 Trust Us Packs but only received one?

I chose Next Day Metro Shipping why hasn't my order shipped yet?

Shipping & Dispatch

Trust Us Packs!

How do I lodge a return online?

Can I return items?

Can I return a gift card?

Can I return a YouPay order?

Can I return a gift?

Do you provide gift receipts?

Can I return gear that I bought on sale?

What is the returns process?

I processed my return but didn't get a returns label?

Do I get a Prepaid Return Label sent to me with my return?

General Return Info

Can I exchange for a new size?

Can I exchange for a different item?

Can I exchange an exchange?

When will my exchange be sent?

Are my exchange item(s) held for me?

How do I get my store credit?

When will I receive my store credit?

How long is a store credit valid for?

How do I use my store credit?

Can I use my store credit in store?

Exchanges & Store Credits

What is Instant Exchange?

What is an Instant Refund?

Why do I need to provide my credit card info?

Whats the benefit of an Instant Return?

I want to keep my original item?

I haven't sent my return back within 14 days?

Can I get blocked from Instant Exchanges?

Instant Returns

Can I get a refund?

How long does a return refund take?

I paid with a gift card/store credit?

I used more than one payment method?

How do refunds work with Buy Now Pay Later services?

How do I pause instalments?

I haven't got my refund?

Refunds

Can I return my in store purchase online?

Can I return my online purchase in store?

Do I need a receipt?

In Store Returns

Returns Terms and Conditions

Returns, Exchanges & Refunds

Christmas Shipping cut off dates 🎄

New Zealand Christmas Shipping cut off dates 🎄

How much is shipping?

What about customs fees?

Shipping Costs

Where do you ship from?

How long until my order is shipped?

How long does shipping outside of Australia take?

Australia Post has lost my order?

My tracking has not updated?

General Shipping Info

Do you offer Shop & Collect?

How does Shop & Collect work?

Do you have retail stores?

What are your HQ opening hours?

Where do I pick up my Shop & Collect?

Can someone else pick up my Shop & Collect?

Is Shop & Collect free?

Is there a minimum spend to choose Shop & Collect?

How long do you hold Shop & Collect's for?

Can you place a Shop & Collect order online and pick it up in-store straight away?

Are orders placed at the HQ store prioritised?

Can you return a Shop & Collect in-store?

Shop & Collect

Do you deliver to PO Boxes and Parcel Lockers?

How long does delivery take in Australia?

Do I need to sign for my order?

My tracking says delivered but I don't have my order?

Delivery

Shipping & Delivery

How do I earn points?

How do I redeem points?

Do my points expire?

Can I redeem my points in store?

How many people can I refer?

Can I combine points from my 2 email addresses?

I've changed my email address, can I transfer points?

What is refer a friend?

How many points can be redeemed?

Where can I see my points and perks?

Can I transfer points to someone else?

If I redeem my points to a discount code will they expire?

If I return items for a refund will I get my points back?

I made an order before I created an account, where are my points?

My points disappeared

How do I know what tier I'm in?

Does my tier status expire?

Is it free to sign up?

How do I know what perks I get access to?

Do I get a birthday reward?

How do I create an account?

How do I reset my password?

I forgot to log in when I placed my order

How do I download the Wallet Pass?

How do I use my wallet pass in store?

Club LSKD Terms & Conditions

Club LSKD T&Cs

Club LSKD Rewards & Perks

Can I cancel my order?

I ordered the wrong size, can I change it?

My LSKD app isn't working

How long do gift cards last?

Do you have physical gift cards?

When will I receive my gift card?

How do I redeem my gift card?

Can I apply multiple gift cards at checkout?

How do I use my Ultimate eGift Card in store?

How do I use my Ultimate Gift Card online?

Can I exchange my Ultimate Gift card for an LSKD one?

Gift Cards

What payment options are available

Can I use more than one payment type?

Can I pay cash, cheque or direct deposit?

Can I pay when I pick up my Shop & Collect?

Can I change my payment method?

My debit/ credit card isn't processing?

My payment method isn't processing?

What is YouPay?

Payments

Payment

Orders & Payment

General discount code info

My discount isn't applying?

My discount code isn't valid?

2 for X deals

My LSKD Rewards points aren't working?

Discount Codes

Gift with purchase info

Gifts with Purchase

Promotions

Can I use my LSKD Rewards points in store?

LSKD Rewards

Will you have Fusion Tights in store?

What time can I start lining up?

Can I try things on before I buy them on opening day?

Will you have all stock available for in store?

Will you have deals on opening day?

What are the details of the tights swap?

What are the details of the shorts give away?

Can I use my LSKD Rewards Points in store?

LSKD Store Opening Day's

Where can I find an LSKD store?

Locations

LSKD Retail Stores

Can I put an item on hold?

How can I care for my Leggings?

What's the difference between Base, Rep, Fusion, Seamless and Elixir Leggings?

Do products contain PFAS or BPAs?

What size do I buy in Unisex?

Sizing

What should I do if my product is faulty or damaged?Updated 9 months ago