I haven't sent my return back within 14 days?Updated a day ago

Eek! If you haven't put your return in the post within 14 days of lodging your Instant Exchange the full amount of the new item(s) will be charged to the card you added when lodging the return. If you put your return in the post after 14 days and your card has already been charged, we will reverse the charge once the return tracking sparks.