CAN I EXCHANGE? copyUpdated 8 days ago
Absolutely! We’ve made it easy & free in AU, NZ, US, UK, CA, EU, and SG to exchange your item if it's not quite the right size or you would like to swap it for a different item.
1. Lodge your return online by clicking Start a Return
2. Then select the item you want to exchange
3. If you're wanting to exchange the size, select exchange for a new size & then the new size you’re chasing. If you're wanting to exchange for a different item, click on 'choose a different item, store credit or refund' and then click 'shop now' to shop directly through our website! *Promotions are not eligible on the 'shop now' option, as a shop now bonus is already applied!
4. Review your return and submit
5. Ship it back using the free label we provide
6. Your new exchange item(s) will be dispatched once your original returns tracking has sparked and we can see that it is in the post on its way back to us. If you selected 'Instant Exchange', your exchange item(s) will be dispatched immediately.
Or for order numbers starting with #US, click below:
**Exchanges are only valid for 60 days from the delivery date