<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We offer a stack of ways to pay these include; <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Visa, Mastercard, Afterpay, Shop Pay, PayPal, YouPay, Gift Card &amp; Store Credit. <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">ZipPay - AU only.

What payment options are available

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Yes, if you are combining a store credit or gift card with one other method. Unfortunately, multiple credit cards, or buy now, pay later options can&apos;t be combined. <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">*NZ Afterpay is temporarily unable to be used in conjunction with LSKD gift cards.&#xA0;

Can I use more than one payment type?

Cash payments are only accepted in-store. We do not accept cash, cheques or direct deposit for online orders.

Cash payments are only accepted in-store. We do not accept cash, cheques or direct deposit for online orders.

Can I pay cash, cheque or direct deposit?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Unfortunately not! You have to make the payment at checkout on the website before you come and collect your gear!

Can I pay when I pick up my Shop & Collect?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Unfortunately not! Once an order is placed, we are unable to change it without cancelling the order entirely.

Can I change my payment method?

<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are having trouble finalising your order with your credit / debit card firstly, make sure you have sufficient funds in your account. Once you have confirmed the funds are available, please double-check the following;<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All details on your card match the checkout screen (including your 3-digit number on the back of the card).&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1.&#xA0;You&#x2019;re using the correct billing address - Try typing your billing address in separately instead of using the &apos;same as billing address&apos; check box.<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">2.&#xA0;You have not exceeded your daily limit&#xA0;<p style="box-sizing: border-box; margin: 0px 0px 25px; color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">3. If purchasing from outside Australia, ensure you can use the card for international purchases.

My debit / credit card isn't processing?

Eek!! First off, which browser are you on...

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Eek!! First off, which browser are you on? Our website is optimised for Google Chrome &amp; Safari browsers.&#xA0; Have you tried switching to a different device or a new browser?&#xA0; <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"> If there is an error message regarding your payment method being declined, this is most likely a problem relating to that bank / company. &#xA0; <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"> If you are still having issues, please send our Community Experience team a message with screenshots to:&#xA0;<a class="fr-strong" href="mailto:yourfriends@lskd.co">yourfriends@lskd.co</a>

My payment method isn't processing?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">In short, it is Multiplayer shopping! Using YouPay, you can shop online and send your cart to someone else using a single click. Get the items you actually want and make buying them simpler than before.&#xA0; We have a bunch of info and FAQs on all things YouPay at LSKD <a class="fr-strong" href="https://www.lskd.co/pages/how-to-use-youpay">here</a>.&#xA0;

What is YouPay?

LSKD AU

Payments

Orders & Payment

Payment

Is EVERYTHING on sale?

If I have items in my cart, can they sell out before I finishing checking out?

How do I know what size I am?

Why is your site shut down?

How long does the sale go for?

Can I shop the sale in store?

Can I come to HQ and buy things from the Warehouse?

All things Mid Year Sale

How long will it take my order to be shipped?

If I choose click & collect when will it be ready?

If I do express shipping will my order be a priority?

Shipping & Dispatch

I ordered the wrong size/item, can I change it??

Can I cancel my order?

Orders

Can I stack my discount codes on top of sale items?

Can I use my LSKD Rewards Points during the sale?

Discounts & Rewards

Can I use a Gift Card or Store Credit?

What payment methods can I use?

Do I need a code to get the sale discount?

Payment & Gift Cards

If I don't love what I get can I return for a refund or store credit?

Returns & Exchanges

The Boring Sh*t

Terms & Conditions

Mid Year Sale

How do I lodge a return online?

Can I return items?

Can I return a gift card?

Can I return a YouPay order?

Can I return a gift?

Do you provide gift receipts?

Can I return gear that I bought on sale?

What is the returns process?

I processed my return but didn't get a returns label?

Do I get a Prepaid Return Label sent to me with my return?

General Return Info

Can I exchange for a new size?

Can I exchange for a different item?

Can I exchange an exchange?

When will my exchange be sent?

Are my exchange item(s) held for me?

How do I get my store credit?

When will I receive my store credit?

How long is a store credit valid for?

How do I use my store credit?

Can I use my store credit in store?

Exchanges & Store Credits

What is Instant Exchange?

What is an Instant Refund?

Why do I need to provide my credit card info?

Whats the benefit of an Instant Return?

I want to keep my original item?

I haven't sent my return back within 14 days?

Can I get blocked from Instant Exchanges?

Instant Returns

Can I get a refund?

How long does a return refund take?

I paid with a gift card / store credit?

I used more than one payment method?

How do refunds work with Buy Now Pay Later services?

How do I pause instalments?

I haven't got my refund?

Refunds

Can I return my in store purchase online?

Can I return my online purchase in store?

Do I need a receipt?

In Store Returns

Returns Terms and Conditions

Returns, Exchanges & Refunds

How much is shipping?

What about customs fees?

Shipping Costs

Where do you ship from?

How long until my order is shipped?

How long does shipping outside of Australia take?

Australia Post has lost my order?

My tracking has not updated?

General Shipping Info

Do you offer Shop & Collect?

How does Shop & Collect work?

Do you have retail stores?

What are your HQ opening hours?

Where do I pick up my Shop & Collect?

Can someone else pick up my Shop & Collect?

Is Shop & Collect free?

Is there a minimum spend to choose Shop & Collect?

How long do you hold Shop & Collect's for?

Can you place a Shop & Collect order online and pick it up in-store straight away?