<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We offer instant exchanges to get your items to you even faster! When lodging an exchange online, select the option to enter your credit card details and hold $1 to have the new item shipped out to you before you ship the return item back to us. <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We will ship your new gear straight away, just make sure you pop the OG return items in the post within 14 days, otherwise you&apos;ll be charged for the new exchange. *Exchanges are only valid for 60 days from the delivery date.

What is Instant Exchange?

We offer instant refunds because sometimes you want that $$ back straight away! When lodging a return online you have the option to enter your credit card details and hold $1 to have the refund processed instantly.Make sure you pop your OG return ite

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We offer instant refunds because sometimes you want that $$ back straight away! When lodging a return online you have the option to enter your credit card details and hold $1 to have the refund processed instantly. <span style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Make sure you pop your OG return items in the post within 14 days otherwise, you&apos;ll be charged for the items.

What is an Instant Refund?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We ask for the credit card details as a security measure. You will only be charged if you do not return your gear within 14 days of lodging the return. Once your return has been posted, the hold on your credit card will be released.&#xA0;

Why do I need to provide my credit card info?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Scared of the gear you&apos;re after selling out? Instant Returns mean that we process your return straight away, with no waiting for the OG return gear to be in the post on its way back to us. If you&apos;ve selected an exchange, your new exchange will be processed straight away. If you selected refund, it&apos;ll be processed straight away!&#xA0;

Whats the benefit of an Instant Return?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We get it and that&apos;s totally cool! Just reach out <a class="fr-strong" href="https://www.lskd.co/pages/contact">here</a> and let us know that you want to keep the item(s) and we can charge the instant exchange and finalise your return.&#xA0;

I want to keep my original item?

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Eek! If you haven&apos;t put your return in the post within 14 days of lodging your Instant Exchange the full amount of the new item(s) will be charged to the card you added when lodging the return. If you put your return in the post after 14 days and your card has already been charged, we will reverse the charge once the return tracking sparks.&#xA0;

I haven't sent my return back within 14 days?

Ohh! If you misuse the service an admin....

<span id="isPasted" style="color: rgb(146, 149, 152); font-family: &quot;DIN Next&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.35px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Ohh! Yes, if the profile has been flagged as misusing the service, you will be blocked from instant exchanges. If you have any issues, reach out to our Community Experience team!&#xA0;

Can I get blocked from Instant Exchanges?

LSKD AU

Instant Returns

Returns, Exchanges & Refunds

Is EVERYTHING on sale?

If I have items in my cart, can they sell out before I finishing checking out?

How do I know what size I am?

Why is your site shut down?

How long does the sale go for?

Can I shop the sale in store?

Can I come to HQ and buy things from the Warehouse?

All things Mid Year Sale

How long will it take my order to be shipped?

If I choose click & collect when will it be ready?

If I do express shipping will my order be a priority?

Shipping & Dispatch

I ordered the wrong size/item, can I change it??

Can I cancel my order?

Orders

Can I stack my discount codes on top of sale items?

Can I use my LSKD Rewards Points during the sale?

Discounts & Rewards

Can I use a Gift Card or Store Credit?

What payment methods can I use?

Do I need a code to get the sale discount?

Payment & Gift Cards

If I don't love what I get can I return for a refund or store credit?

Returns & Exchanges

The Boring Sh*t

Terms & Conditions

Mid Year Sale

How do I lodge a return online?

Can I return items?

Can I return a gift card?

Can I return a YouPay order?

Can I return a gift?

Do you provide gift receipts?

Can I return gear that I bought on sale?

What is the returns process?

I processed my return but didn't get a returns label?

Do I get a Prepaid Return Label sent to me with my return?

General Return Info

Can I exchange for a new size?

Can I exchange for a different item?

Can I exchange an exchange?

When will my exchange be sent?

Are my exchange item(s) held for me?

How do I get my store credit?

When will I receive my store credit?

How long is a store credit valid for?

How do I use my store credit?

Can I use my store credit in store?

Exchanges & Store Credits

Can I get a refund?

How long does a return refund take?

I paid with a gift card / store credit?

I used more than one payment method?

How do refunds work with Buy Now Pay Later services?

How do I pause instalments?

I haven't got my refund?

Refunds

Can I return my in store purchase online?

Can I return my online purchase in store?

Do I need a receipt?

In Store Returns

Returns Terms and Conditions

How much is shipping?

What about customs fees?

Shipping Costs

Where do you ship from?

How long until my order is shipped?

How long does shipping outside of Australia take?

Australia Post has lost my order?

My tracking has not updated?

General Shipping Info

Do you offer Shop & Collect?

How does Shop & Collect work?

Do you have retail stores?

What are your HQ opening hours?

Where do I pick up my Shop & Collect?

Can someone else pick up my Shop & Collect?

Is Shop & Collect free?

Is there a minimum spend to choose Shop & Collect?

How long do you hold Shop & Collect's for?

Can you place a Shop & Collect order online and pick it up in-store straight away?

Are orders placed at the HQ store prioritised?

Can you return a Shop & Collect in-store?

Shop & Collect

Do you deliver to PO Boxes and Parcel Lockers?

How long does delivery take in Australia?

Do I need to sign for my order?

My tracking says delivered but I don't have my order?

Delivery

Shipping & Delivery

How do I earn points?

How do I redeem points?

Do my points expire?

Can I redeem my points in store?

How many people can I refer?

Can I combine points from my 2 email addresses?

I've changed my email address, can I transfer points?

What is refer a friend?

How many points can be redeemed?

Where can I see my points and perks?

Can I transfer points to someone else?

If I redeem my points to a discount code will they expire?

If I return items for a refund will I get my points back?

I made an order before I created an account, where are my points?

My points disappeared

How do I know what tier I'm in?

Does my tier status expire?

Is it free to sign up?

How do I know what perks I get access to?

Do I get a birthday reward?

How do I create an account?

How do I reset my password?

I forgot to log in when I placed my order

How do I download the Wallet Pass?

How do I use my wallet pass in store?

Club LSKD Terms & Conditions

Club LSKD T&Cs

Club LSKD Rewards & Perks

I ordered the wrong size, can I change it?

My LSKD app isn't working

How long do gift cards last?

Do you have physical gift cards?

When will I receive my gift card?

How do I redeem my gift card?

Can I apply multiple gift cards at checkout?

How do I use my Ultimate eGift Card in store?

How do I use my Ultimate Gift Card online?

Can I exchange my Ultimate Gift card for an LSKD one?

Gift Cards

What payment options are available

Can I use more than one payment type?

Can I pay cash, cheque or direct deposit?

Can I pay when I pick up my Shop & Collect?

Can I change my payment method?

My debit / credit card isn't processing?

My payment method isn't processing?

What is YouPay?

Payments

Payment

Orders & Payment

General discount code info

My discount isn't applying?

My discount code isn't valid?

2 for X deals

My LSKD Rewards points aren't working?

Discount Codes

Gift with purchase info

Gifts with Purchase

Promotions

Can I use my LSKD Rewards points in store?

LSKD Rewards

Will you have Fusion Tights in store?

What time can I start lining up?

Can I try things on before I buy them on opening day?

Will you have all stock available for in store?

Will you have deals on opening day?

What are the details of the tights swap?

What are the details of the shorts give away?

Can I use my LSKD Rewards Points in store?

LSKD Store Opening Day's

Where can I find an LSKD store?

Locations

LSKD Retail Stores

What should I do if my product is faulty or damaged?

Can I put an item on hold?

How can I care for my Leggings?

What's the difference between Base, Rep, Fusion, Seamless and Elixir Leggings?

Do products contain PFAS or BPAs?

What size do I buy in Unisex?

What size am I in tights?

Do you have sizing info on each product?

Sizing

Products & Sizing

Men's Tops Size Guide

Men's Bottoms Size Guide

Bra Size Guide

Women's Tops Size Guide

Women's Bottoms Size Guide

Leggings Inseam Measurements

Size Guides