LSKD AU

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Everywhere! 🙌Shop our epic Black Friday Sale on the app, website, and in-store 💃

Is the Black Friday Sale on the App or website?

BLACK FRIDAY 25'

Website & App

Whats the Black Friday Discount?

When does the sale start?

When will the sale end?

How do I know whats on sale?

Whats the quickest way to checkout on Black Friday?

Will the saved items in my cart clear before the sale?

When I add an item to my bag/ cart is it reserved?

Can I still click and collect during Black Friday?

How long will it take for you to get back to my questions?

I’m new to LSKD, how do I know what size I am?

Can I get the price difference refunded if an item is now cheaper than when I bought it?

Why isn’t everything 70% off?

Where can I contact LSKD?

What if my order arrives faulty or incorrect?

All things Black Friday Sale

I can’t find the Black Friday Discount Codes?

Will I get Club LSKD rewards points for the sale items?

Can I use a discount code or Club LSKD rewards points?

Can I use a Gift Card?

Discount codes, gift cards & LSKD rewards points

Can I cancel my order?

Can I add to my order?

Can I combine my orders?

Can I change items in my order?

Cancelling & Changing Orders

Can I return or exchange items bought during LSKD Black Friday?

Is the return process the same?

I am buying a Christmas Present, will they be able to return it if they don’t like it?

Returns & Exchanges

Will there be dispatch and shipping delays?

Will the orders be shipped out in order?

When will I get a tracking number?

Shipping said 3-8 business days, where is my order?

Will it arrive before Christmas?

Can you fast track my order to be dispatched earlier?

Shipping & Dispatch

What happens if you oversell or I buy something that’s out of stock?

Oversold & out of stock items

How long will the site be shut down?

Why is your site shut down?

Will my Wishlist on the App be cleared?

What Payment Methods will be available?

When I try to check out it’s giving me a Zip Code error?

My payment was taken but I didn't get a confirmation email?

Payment Methods

Can I get the same price in-store as online?

Will the sale be on in stores?

Retail Stores

The boring sh*t

Terms & Conditions

How do I lodge a return online?

Can I return items?

Can I return a gift card?

Can I return a YouPay order?

Can I return a gift?

Do you provide gift receipts?

Can I return gear that I bought on sale?

What is the returns process?

I processed my return but didn't get a returns label?

Do I get a Prepaid Return Label sent to me with my return?

General Return Info

Can I exchange for a new size?

Can I exchange for a different item?

Can I exchange an exchange?

When will my exchange be sent?

Are my exchange item(s) held for me?

How do I get my store credit?

When will I receive my store credit?

How long is a store credit valid for?

How do I use my store credit?

Can I use my store credit in store?

Exchanges & Store Credits

What is Instant Exchange?

What is an Instant Refund?

Why do I need to provide my credit card info?

Whats the benefit of an Instant Return?

I want to keep my original item?

I haven't sent my return back within 14 days?

Can I get blocked from Instant Exchanges?

Instant Returns

Can I get a refund?

How long does a return refund take?

I paid with a gift card / store credit?

I used more than one payment method?

How do refunds work with Buy Now Pay Later services?

How do I pause instalments?

I haven't got my refund?

Refunds

Can I return my in store purchase online?

Can I return my online purchase in store?

Do I need a receipt?

In Store Returns

Returns Terms and Conditions

Returns, Exchanges & Refunds

How much is shipping?

What about customs fees?

Shipping Costs

Where do you ship from?

How long until my order is shipped?

How long does shipping outside of Australia take?

Australia Post has lost my order?

My tracking has not updated?

Do you ship same day?

General Shipping Info

Do you offer Shop & Collect?

How does Shop & Collect work?

Do you have retail stores?

What are your HQ opening hours?

Where do I pick up my Shop & Collect?

Can someone else pick up my Shop & Collect?

Is Shop & Collect free?

Is there a minimum spend to choose Shop & Collect?

How long do you hold Shop & Collect's for?

Can you place a Shop & Collect order online and pick it up in-store straight away?

Are orders placed at the HQ store prioritised?

Can you return a Shop & Collect in-store?

Shop & Collect

Do you deliver to PO Boxes and Parcel Lockers?

How long does delivery take in Australia?

Do I need to sign for my order?

My tracking says delivered but I don't have my order?

Delivery

Shipping & Delivery

How do I earn points?

How do I redeem points?

Do my points expire?

Can I redeem my points in store?

How many people can I refer?

Can I combine points from my 2 email addresses?

I've changed my email address, can I transfer points?

What is refer a friend?

How many points can be redeemed?

Where can I see my points and perks?

Can I transfer points to someone else?

If I redeem my points to a discount code will they expire?

If I return items for a refund will I get my points back?

I made an order before I created an account, where are my points?

My points disappeared

How do I know what tier I'm in?

Does my tier status expire?

Is it free to sign up?

How do I know what perks I get access to?

Do I get a birthday reward?

How do I create an account?

How do I reset my password?

I forgot to log in when I placed my order

How do I download the Wallet Pass?

How do I use my wallet pass in store?

Club LSKD Terms & Conditions

Club LSKD T&Cs

Club LSKD Rewards & Perks

I ordered the wrong size, can I change it?

My LSKD app isn't working

How long do gift cards last?

Do you have physical gift cards?

When will I receive my gift card?

How do I redeem my gift card?

Can I apply multiple gift cards at checkout?

How do I use my Ultimate eGift Card in store?

How do I use my Ultimate Gift Card online?

Can I exchange my Ultimate Gift card for an LSKD one?

How do I check my gift card balance?

I can't find my store credit or gift card?

How do I buy a gift card?

Gift Cards

What payment options are available

Can I use more than one payment type?

Can I pay cash, cheque or direct deposit?

Can I pay when I pick up my Shop & Collect?

Can I change my payment method?

My debit / credit card isn't processing?

My payment method isn't processing?

What is YouPay?

Payments

Payment

Orders & Payment

General discount code info

My discount isn't applying?

My discount code isn't valid?

2 for X deals

My LSKD Rewards points aren't working?

Discount Codes

Gift with purchase info

Gifts with Purchase

What should I do if I'm having trouble uploading documents for my fitness partner application?

Is the Black Friday Sale on the App or website?Updated a month ago