Full Terms & Conditions

Buying a Trust Us Pack

Choosing the right size

Discounts & Rewards Points

What's in the pack?

Returns & Exchanges

Change & Cancel Options

Payment Options

Shipping & Dispatch

LSKD AU

Everything you need to know about LSKD Trust Us Packs!

Trust Us Packs!

The boring sh*t

Can I buy a Trust Us Pack in store?

Can I buy other LSKD gear when I order a Trust Us Pack?

If I order 2 or more packs will they be in the same box or separate?

If I buy two will I get the same thing in both?

Did you do a restock?

What if I am different sizes for top & bottom?

Can I choose what sizes I get?

What happens if it doesn't fit?

What are the kids sizes?

Can I use a discount code?

Can I redeem rewards points on my Trust Us Pack?

If I buy 2 will I get the same thing in both?

Whats in the Trust Us Pack?

Can I choose the items?

Will there be new styles in there?

Will there be active wear in them?

What if I don't like what I got?

Can I exchange individual items?

Can I return to my local LSKD Retail Store?

Help! I picked the wrong size, can I make a change?

I f*cked up my order! How do I cancel it?

What payment options are there for Trust Us Packs?

How long will it take to get my order?

I ordered 2 Trust Us Packs but only received one?

I chose Next Day Metro Shipping why hasn't my order shipped yet?

How do I lodge a return online?

Can I return items?

Can I return a gift card?

Can I return a YouPay order?

Can I return a gift?

Do you provide gift receipts?

Can I return gear that I bought on sale?

What is the returns process?

General Returns Info

Can I exchange for a new size?

Can I exchange for a different item?

Can I exchange an exchange?

When will my exchange be sent?

Are my exchange item(s) held for me?

How do I get my store credit?

When will I receive my store credit?

How long is a store credit valid for?

How do I use my store credit?

Can I use my store credit in store?

Exchanges & Store Credits

What is Instant Exchange?

What is an Instant Refund?

Why do I need to provide my credit card info?

Whats the benefit?

What countries are Instant Exchanges available in?

I want to keep my original item?

I haven't sent my return back within 14 days?

Can I get blocked from Instant Exchanges?

Instant Returns

Can I return my in store purchase online?

Can I return my online purchase in store?

Do I need a receipt?

In Store Returns

Returns Terms and Conditions

How do I earn LSKD Rewards points?

How do I redeem my LSKD Rewards points on the website?

How do I redeem my LSKD Rewards points on the APP?

Can I redeem my LSKD Rewards Points in store?

Do my LSKD Rewards points expire?

Is there a limit to how many LSKD Rewards points can be redeemed at once?

Do I get points when I do an exchange?

How do I keep track of how many LSKD Rewards points I have and all my perks?

Do I need to use them all at once?

Can I transfer LSKD Rewards Points to someone else?

Can I redeem LSKD Rewards Points for Cash?

If I redeem my points to a discount code will they expire?

If I return items for a refund will I get my points back?

Can I claim LSKD Rewards Points?

LSKD Rewards Points

What does Rookie PRO & MVP mean?

Can I lose my Rookie PRO or MVP status?

Is it free to sign up?

How do I know what perks I get access to?

Status & Perks

What is Refer a Friend?

How many people can I refer?

Whats in it for me when I refer someone?

Refer a Friend

How do I create an account?

How do I reset my password?

I forgot to log in when I placed my order!

Can I combine points from my 2 email addresses?

I've changed my email address, can I transfer points?

My Account

The boring bits!

LSKD Rewards T&Cs

LSKD Rewards

What size do I buy in Unisex?

What size am I in tights?

Do you have sizing info on each product?

Sizing

How much is shipping?

What about customs fees?

Shipping Costs

Where do you ship from?

Once I place an order, how long until its shipped?

How do I know if my order is on its way?

How long does shipping outside of Australia take?

Do you ship orders on weekends?

Australia Post has lost my order?

General Shipping Info

Do you offer Shop & Collect?

How does Shop & Collect work?

Do you have a retail store?

What are your opening hours?

Where do I pick up my Shop & Collect?

Can someone else pick up my Shop & Collect?

Is Shop & Collect free?

Is there a minimum spend to choose Shop & Collect?

How long do you hold Shop & Collect's for?

Can you place a Shop & Collect order online and pick it up in-store straight away?

Are orders placed at the HQ store prioritised?

Can you return a Shop & Collect in-store?

Shop & Collect

Shipping

Do you deliver to PO Boxes and Parcel Lockers?

How long does delivery take in Australia

Where will my parcel be delivered?

Do I need to be home to receive my delivery?

My tracking says delivered but I haven't received my order?

Delivery

Can I get a refund?

How long does a refund take?

I paid with a gift card/store credit?

I used more than one payment method?

How do refunds work with Buy Now Pay Later services?

How do I pause instalments?

Refunds

How long do gift cards last?

Do you have physical gift cards?

When will I receive my gift card?

How do I redeem my gift card?

Can I apply multiple gift cards at checkout?

How do I use my Ultimate eGift Card in store?

How do I use my Ultimate Gift Card online?

Can I exchange my Ultimate Gift card for an LSKD one?

Gift Cards

What payment options are available

Can I use more than one payment type?

Can I pay cash, cheque or direct deposit?

Can I pay when I pick up my Shop & Collect?

Can I change my payment method?

My debit/ credit card isn't processing?

My payment method isn't processing?

What is YouPay?

Payments

Payment

General discount code info

My discount isn't applying?

My discount code isn't valid?

2 for X deals

My LSKD Rewards points aren't working?

Discount Codes

Gift with purchase info

Gifts with Purchase

Promotions

Can I use my LSKD Rewards points in store?

Will you have Fusion Tights in store?

What time can I start lining up?

Can I try things on before I buy them on opening day?

Will you have all stock available for in store?

Will you have deals on opening day?

What are the details of the tights swap?

What are the details of the shorts give away?

Can I use my LSKD Rewards Points in store?

LSKD Store Opening Day's

Where can I find an LSKD store?

Locations

LSKD Retail Stores

How do I know if a product is being restocked?

Can I put an item on hold?

How can I care for my Leggings?

What's the difference between Base, Rep, Fusion, Seamless and Elixir Leggings?

Products

My LSKD app isn't working

LSKD App